The breafast. Poor housekeeping,not enough security since the parking is a bit far from the hotel entrance.
Breakfast No room or bar service
Everything was well during my stay at your hotel. Your breakfast:- you must add varieties, you saved us with the same breakfast as the first day we came there. Your sausages were not tasteful at all in such a way that we couldn't eat them.
Not the best hotel I've ever been in . This experience was more like a roadside motel. Had to ask for things, Bathroom very crammy. Tv didnt work on few stations. Had to ask for condiments e.g. miilk, sugar for tea & coffe in room. We were 3 people, only got 2 milk each time-just enough for 1 person/cup. Had to ask for toilet paper etc...
It was well placed for Centrl Durban
Nice clean rooms, with excellent service for both breakfast & dinner. The bar often ran out of beer
Efficient servicing and cleaning of room. Very good breakfast. The room was excellent for comfort. There is only one bar which is also a public bar onto the main street. There should be a more private hotel bar where people cannot come in off the street.
n/a Parking garage excess should be available at for 24 hours. Got Back to the hotel at 2 in the morning left car parked outside the Hotel and picked up a traffic fine. Was not aware parking facilities were available ata certain time only
The staff were very helpful and courteous and the room was clean and comfortable. The only point of concern was having to park in the parkade down the one way street. The street beyond the hotel was dirty and one did not feel safe when returning to the hotel late at night. There was also the smell of urine outside one of the night clubs.
Safe, relatively easy access to the places in town that I needed to get to. Reasonably clean. Extremely expensive for what it was. Due to the Lions being in town but the room photos online belie how budget this hotel is. If it hadn't been the only one available I doubt I would have stayed here in the first place.
The Royal Grill is magnificent. The staff are extremely friendly. The bar is quaint.
Helpful and freindly Wind noise from badly fitting windows. Could not get breakfast as too full.
Proximity to the marina. The suite was quite acceptable. Breakfast good. No room service after 10am - according to reception. The room phones only worked intermittently. Reception was sloppy & unhelpful in organising transport. Reception didnt even know how long I had booked the room and 3 times blocked the door key!
Breakfast was very good, the location in the center of the city is good, you can walk to the beach (± 1 km). the staff at the reception was not interrested in the customer
Although its in the city, you don't get to hear to city noise and the views from the hotel are very nice the furtniture in the room is going.
They have a gym with a nice view at the top floor. The back and neck massage was the best I've ever got. The hotel is gallant but old, in a busy street. On their website they advertise a glorious hotel with 5 restaurants and more, just one was open, buffet style, good food but our wine glasses came wet and dirty.
friendliness of the staff no
Well-spoted Internet was terrible in the 9th floor where I stayed. I found a cockroach under my bedroom.
From arrival to departure, we were made to feel that we were guests and not just people to fill rooms. We would stay there again when next we visit Durban.
Beautifully redecorated, the public areas are lovely and accomodating. A lot of the old bits have been retained and it has the lovely old world feel. Very pleasant. Not really anything not to like
The location "on the beach" is superb. Breakfast on the verandah overlooking the waves - what a great way to start the day !!! The room was extremely comfortable and the balcony an additional plus. On the negative side the cost of meals was very high (the curry buffet at R190 p.p. did not give as good a value for money as other nearby eateries) See above.
the position and facilities were fantastic as well as the breakfasts service a little slow at times
The service was great and the people was friendly. Relaxing atmosphere.
Service & Friendliness of Staff plus the location was superb
We like very much staying there.
Service.I was paid special attention to.the place is beautiful and clean NO
You really feel like you are in Africa staying here, they have decorated the place superbly with lots of cultural artefacts. The owners are very warm and welcoming with excellent knowledge of the area and great recommendations of what to see and do. Great value for money! Would definitely stay here again and highly recommend it.
The personal attention and friendlyness of Pam and Dave. They really carred for their guests. (Regrettable I did not read any guest reviews)
perfect place for being in Durban, beautiful guest house and more than this 7 stars for hospitality. all is designed to make you feel at home and owners are lovely, friendly and all the time useful
Dave & Pam were wonderful hosts and the service was frist class, we will be staying there again No complaints, all good
I travel globally on busines usually staying in hotels however on this occasion I decided to try a B&B, I cannot recommend the Africa Regent highly enough, a warm welcome,nothing was too much trouble, a superb B&B close to the city centre in a safe area. Transport to and from the airport was arranged by the owners and ensured my stay was free from hassle. They even offered to wash my clothes when my travel plans changed and I needed to extend my stay. I will certainly be using this establishment in the future. Dave Spence
Very warm enviroment and good hospitality from the owners
Good price,value for money,'free' extras like wi-fi etc
owner was very friendly ocean view very limited you see more trees and people back yard not like as advertised beautiful indian ocean view. i dont rate this g/house as 4 star
Superb service, fit for a 'king'. Location is ideal and central, secure.
The comfort away from home and tranquility of the environment. The view of both the city and the beach.
Calm and reassuring in a busy city. Good value with online booking (as a retired academic I would not normally afford a Hilton)
It was value for money and comfortable.
Convenience for what I required. The lack of facilities and service for a hotel of this international category.
Nothing. The rooms are dated. The services are expensive and the location is absolutely terrible.
Hotel rates where excellent given its grading. The location of the hotel was very convenient as it is close to the beach front, yet not exposed to heavy traffic associated with the latter. Parking space not user-friendly for bigger sedan cars
Very friendly staff....nice atmosphere Not really anything
Convenience to wedding venue at Exhibition centre
There was a problem with the booking. They did not have the correct information and there was a long delay at reception.
Relatively good service at the Hilton, front desk was just amazing, with check in and making sure all is in order. A place to stay with a family for leisure as well as business as I've always been here only for meetings and meals before. The location, reception area, pool, gym facilities and restaurants were good, the service were pleasant and the staff friendly. Rooms needs a bit of attention to detail and carpets. Breakfast was a combination of luxury and variety.
Please write at least 15 words
It was quite and nice, whixh is what I prefer. The self service and catering were good I was nearly given a romm that I did not book because of overbooking. Thats terrible and need attention
My stay was pleasant, the parking is a bit cramped but acceptable.
Friendly Staff Parking Arrangements, Breakfast Times.
Service from staff & overall serene environment - good view of the new Moses Mabhida stadium. Parking constraints and having to wake up to move my vehicle in order let other guests through.
Close to Durban Central and to the beaches - but in a very calm district. Fan and A/C in room, nice garden and pool and a very friendly Hotel staff. I saw complaints on this website ... I had a warm welcome, a clean room, fresh towels, A/C, a nice breakfast - a super stay; I only can recommend this Guest House!
Not enough parking, Ugly finishing, Linen is Tired, Bathroom old and worn out. Stains on curtains. Bad smell throughout the guesthouse.
As I said above we enjoyed our stay at the Flinthouse Hotel and found the staff friendly and very helpfull Reginald Pauwels to many mosquitos...and no product to get rid of them
Warm welcome from the staff and their service delivery
Friendly, happy, efficient staff - eager to be of assistance. Cleanliness was superb, wide selection of breakfast choices, individually prepared for each guest ( Not pre-cooked and kept in a warming oven )
It was very near the beach and the staff were friendly and helpfulto us. The room was not comfortable, no aircon, windows poorly fitting and rattled in the wind. pigeons nesting in the attic above us, making a lot of noise. All in all a "seedy" hotel in a great location.
Very good price and very kind staff.
The hotel is value for money and that is the only reason I chose it. The hotel is old, the mats are smelly, the door to my room looks like it has seen better days. The lock mechanisms are old and outdated.
It was clean cheap and right by the beach. Stunning views great location.
The staff was very friendly, rooms small but clean and comfortable. The stay was very pleasant, and I would definitely stay there again. Just think perhaps they should have a phone service to each room. I was there alone with my 13 year old daughter and there was a problem with our room being booked to someone else and security entered the room at 23h30 which was a little nerve racking. Staff was very apologetic but with a phone service it would have been handled better:)
walking distance from the beach and can see the sea from your hotel window. could do shopping on the side walk from the street vendors. go for rides in the rijah. the hotel staff was not assisting. the place needs a facelift. the food was shabby. the lift was like a death trap waiting to happen.
Economical - well located
My room is 507, that are plenty of pigeons flying into my room! And it is over-priced!
The hotel stuff are very professional and down to earth i liked everything about the hotel, and would love to recommend it to other people for future and world cup purpose
View to ocean is very good, the room clean and the breakfest is enough. Absolutely no internet in this hotel and no places where you can get it in the evening. At the ground floor there is a bar with shalaves.
I did not like anything about the hotel from the reception to my room. I checked out the very next morning as soon as I could.
IT was superbly situated. enjoyed all the restaurants etc. al over. thank you.
Centrally situated Doing building operations, damn noisy and feel I should have been told in advance that this would disturb during the afternoons
Cleanliness comfort friendly warm atmosphere safe good service The rooms need to have double beds
staff friendliness and hospitality
The sheets on the bed did not fit properly and as a consequence ended up sleeping on the mattress. Plug in the basin leaked and had to keep water running to ensure that there was sufficient water
the full English breakfast is always enjoyable at Protea hotels. The hotel is located in an upmarket place in uMhlanga and also close to the beach. It allows for easy access to the beach by walking. Having a nightly rate for overnight parking at the hotel.
The hotel is centrally situated and not far from the airport. Walking distance from a number of nearby restuarants.