The staff were very helpful, no fridge,no safe,no free internet,shower door would not open completely due to the position of the sink,I had to go sideways into the shower.I found it strange that the fee charged by booking.com was slightly higher than the published official room rate.What was the advantage of booking early???Also the hotel gave me my change in Dinars but would only take Euro notes.....and you cannot change dinars back to Euros without an official receipt.Breakfast was 6 to 8,one morning coffee was not ready until 6.45.
The cleaning ladies maintained the room cleanly everyday. The breakfast was rather simple and untintersting.The room rate was high for foreign visitors compared with that of locals.
Not many tourists
In my first day the hot water on taps was limited.
Clean room, spacious and central location. Breakfast buffet was excellent. Overpriced, Dar El Medina was the same price and much better value for money. The reception staff were not very friendly.
The location is good and rooms are good for tunisian standards I suggest they also review this hotel on ratings on discrimantion, a group of middleaged men,part of the staff of the hotel, dressed in polyester suits standing in front of the main entrance , with a lot of attitude and arogancy , refuse entrance to the hotel to any tunisian person, my longtime tunisian friends who wanted to come visit me during my stay in the africa hotel , were rudely and very impolite refused entrance and turned away , not even handing over their papers and making copies of their passports which I suggested in last resort to still make it possible for them to enter the hotel was rudly denied by an also arrogant and very unfriendly recepsionist....this is discrimination ....and unacceptable !!
Location, price and comfort. Firstly, services were slow. Secondly, all the answering machines are only in French. It's an Arab country so Arabic language should be used in the answering machines. Even English should be used because it's an international language.
the staff was very polit the A/C is not working , i ask the reception about that he tell me we are in the cold seson so the A/C in all hotel in Tunis is off, and one time when i was at the bath the electrcity swiched off and after 10 min came back
the location of the hotel and the lac view quality of the food in ramdan month
attention to small details like making sure that if you had coffee or tea in the room to replace the items (coffee/tea/milk) everymorning.
Location was good and staff are willing Furniture is getting old and some aspects are lacking. For example there was not any thing to stir the coffee and sugar with
the quietness, the lake view, the help of the support staff at the hotel, the nice location and easy access to places of visit. the choice for breakfast is limited.
Very very bad food. And the staff are unfriendly.
Very good view, very good breakfast very expensive, can be 4 stars but not 5
ok, not great, but fine for short visits
staff were friendly and rich breakfast The hotel location was far away from city centre and did not match as specified in booking.com
Spaciousnous of the foyer and bar staff very helpful Food and drinks manager extremely helpful Lack of adequate heating in the bedroom. Also shower facility not good, an unpleasant and unrefreshing experience, almost an ordeal: cramped
Room staff and doorman were great buffet food could have been better
Very comfortable, staff friendly.
Staff was good,hotel is ok but nothing special Poor value for money, but this is Tunis is big names is expensive. Other guests got better rate from local companies
Quietness of the location. Watch out on the Beauty Saloon they can rip you off. It is unfortunate in a name like Sheraton such organisation can be left uncontrolled to abuse their possition.
great nothing special. Except Hotels in Tunisia there is no real Non Smoking policy!!!
Clean and value oriented budget hotel. Facilities are good for the money, wireless available, and quite a decent breakfast compared to other places in Tunis. Good for a solo traveler.
It was a good hotel. Not a Sheraton but nice and confortable. Godd food and happy people all around. The price is amazin!
Very good value for the money!
Room big, comfortable and clean. Food good. Staff gentle. Not blue towels in bathrooms. Seem not to be very clean.
The room was rather big and quiet. The bathroom was clean. The carpet in the room was extremely dirty, and the staff was not helpful. There is nothing around - if you want to go out in the evening, you'd have to take a taxi to the center (I wouldn't recommend walking in the evening, it's not a very pleasant area).
The location is in a very poor grubby part of the city! It was extemely noisy however it was fairly cheap and drnks and food at the hotel were fairly priced. They advertise WI FI for free in the rooms. Could barely get online long enough to do anything ithout it cutting out!
the staff my room
Nothing 1- when I checked in they told me I have no booking 2-the bids un comfortable for 5 stars hotel.3- the staff cooperate with Taxi driver for extra money(trip from hotel to airport it cost 6 td I Paid 45 td plus 5 td because he have no change
The hotel was very new and very clean. Got upgraded to a suite which was extremely large and well furbished. Staff very friendly and helpful. Very good value for money. Location not in the center but still manageable (however taxi do not know the location well since it is a new hotel). Bed mattress was very hard (I guess still brand new). Wifi did work in the room but could not connect to my Outlook. The hotel had no license to sell alcohol.
It is the best value money None
please kindly be informed that as soon we arrived to Vime Tunis hotel ,our booking in this hotel via booking .com was for 3 rooms including breakfast actually we find booking for 2 rooms not including breakfast than they provide us with the other room after showing the booking confirmation again in the morning as soon we come for breakfast they informed us that the deal they have with booking .com only for room rent not including breakfast, after that we solf the problem with the reservation manager after log desiccation witch is not fair , next time i will not use or recommend this hotel to any bady. Nathing
The hotel has nothing to do with 5stars hotels. the service and teh room is not 5 stars
the rooms are very big the service at breakfast was very poor. There was no coffee available, you have to ask the server for it ans takes quite a long time. The firs day I had to ask it twice.
ホテルの部屋の清掃は行き届いていました。安全面も問題なさそうでした。 The room is clean and safe. 事実のみを記載します。 １．冷蔵庫が使用できませんでした。（電源が抜かれ、なぜかクローゼットのなかにありました。） ２．テレビのチャンネル設定ができていなかったため、従業員を呼んで設定してもらう必要がありました。 ３．深夜に部屋の明かりが消えました。自室のヒューズが飛んだようですが、復旧に30分以上費やしました。 ４．メーターで空港まで行くタクシーを止めるよう頼んだところ、勝手に「10ディナール払うから」と伝えていました。（空港までは５ディナール以下でしたが、結局８ディナール払いました。） 旅の最後に残念な結果となりました。 This hotel seems not so bad, but no good. Some facilities in the room is not functional. And I felt unconfortable some behavior of the staff.
very individual, characterful hotel, excellent central location, need to approach on foot as it is in medina .Breakfast rather "local" in taste.Phone charges high, Intl = 3.5 TD /min
THe hotel was very atttractive, very well located, very helpful staff ... the best place to stay ih Tunis.
The breakfast was the best we had in Tunisia. The rooms look out onto a central courtyard that can be noisy. Some staff did not speak English. The hotel lost our booking and had to move us to another hotel for the third night.
Friendly,kindly, and it was nice building,
nice staff, nice location, nice design should have a TV and a mini-bar in a room
The staff were excellent. always cheerful and extremely helpful. A credit to the dar! The room was spacious and always clean. On return to our room on Monday there was a welcome basket of fruit and water. That was the only time such a gesture was made. We never met the owners which we thought strange. In most 'boutique' riads we have stayed the owners make an effort to introduce themselves. Breakfast was predictable ie. the same every day. Slice of cake ( which got smaller as the days went on) cucumber,tomatoes and processed cheese then a roll and pancake were brought out and last an egg which on only one day could one say it was a 3 minute egg. On the other days it took 10 minutes to receive what was supposed to be a 3 minute egg but was closer to 5! Very disappointing. There was noise every night as if someone was moving furniture around.
The staff at the Dar El Medina were extremely helpful at all times, looked after us very well and went out of their way to make our stay a good one. We cannot recommend highly enough. The hotel is in a beautiful building, with great terraces, and well placed in the medina.
Very spacious, fitted out to a high standard. Very evocative of the image of 'North African luxury' - e.g. separate bath and shower, all facilities usually associated with a suite but tastefully Tunisian in style Only thing missing was coffee-making facilities
All staff are fantastic and polite and professional. 10 kudos to all the Staff.Amazing. Sort the internet issues that most customers raise. More routers or wired access in rooms are immediate remedies. Very frustrating to stand in the corridor under the router or descend to the MB reception at 23:15 so as to skype or viber someone.
Old Hotel without maintenance. Carpet in the corridors are orrible, broken and dirty. The room don't smell good.
Decent, if expensive, in hotel restaurant. Front desk staff was weak and dishonest. When requested to provide a non-smoking room they said they would move to me one, but it was not actually a non-smoking room and it smelled. Then they said that there were no available non-smoking rooms in the entire half-empty hotel. Then another manager "discovered" that they actually had one, which they gave to me. General Manager's office promised that he would call me, but he never did. Conclusion: Weak management.
complete privacy 1- The carpet of the corridor leading to the room.2- The shortage of enough towels in the bath rom 3- The high elevation of the bath tub. 4- The unsanitay handling of the food by the hotel staff at the resturant during serving breakfast; Touching everything by bare hands with no blastic gloves in public was frightening to me.
The hotel was very clean and comfortable and was convenient to the airport. The restaurant and bar staff were not efficient, friendly or helpful.
I liked the pool area and the outside space, it's a good family hotel for people who just want to stay in a beachside without doing anything else, lots of outside areas. The service at the reception was a full disaster, no informations what's so ever of anything for travellers. The reception manager should not be there, he does not has the capacity to run it.
The pool, water slides and beach were excellent. The rooms were comfortable and we enjoyed the tunisian food. Lots of relaxing. The shows at night were great and our whole family enjoyed it. Yes, the snacks in the middle of the day that were free of charge would run out and definitely not enough for the all the guests at the hotel. Also the Tennis courts and mini golf need renovation and better upkeep. The website should be clear that the water slides cost money and are not part of the all inclusive package. Also that towels are not provided for the pool nor beach, and you must buy your own or bring your own.
Friendly and helpful staff, in a beautiful, well maintained hotel. The room was spacious and comfortable. Overly pedantic/difficult about visiting family, unnecessarily so even though security is important. WifI was good, but the Internet connection sporadic. A plan of the facilities would have been useful.
poor conditions of moquete, rooms, toilets
It is nice to relaxe at the pool and beach and to visit sidi bu said and tunis
Guest relation officer Ramzi..Very helpfull The noise, a disco was going on beyond 4 am. Couldn't sleep before my early morning flight. The internet is not free
Internet is not Free of charge. It was free of charge in the condition of the reservation, but the staff did not take it.