Leisure facilities £15 to pay for car parking. No mention of this until we had arrived. Staff could be a little overzealous. We received the bill for our evening meal before we had had our dessert and coffee and our table was cleared while we were getting our cooked breakfast
The breakfast was very delightful, lot of choices and they do cater for vegetairans and those who use soya milk. The spa facilities were good. However, I would say that the hotel needs refurbishment and some area needs modernisation. Being told that we are limited to one towel each by one particular member in the spa club. This was not the case with other staff members.
I liked the atmosphere, facilities and the staff who were most helpful and friendly. I did experience some problems with accessing my room with the card that was provided to me. It often didn't work and this caused me some inconvenience. I would have been much better off with a good old fashioned key! However, the staff made every effort to resolve this problem by upgrading me to a different room with a sea view. I considered this to be outstanding customer service.
It was a disaster. We could not stay. We were given a room next to their waste hold area. The window would not open because all the rubbish bins were just outside. The room was tight and horrible. We left immediately. See our comments of 'what we liked'. Terrible hotel. Needs total modernisation, as location is good. Need new staff, training, etc. avoid staying there at all costs!
good customer service rooms quite small
old world charm but shows signs of fading service in Oscars restaurant fell well below expected standard
A very comfortable bed having to wait in line to get a breakfast table
The hotel was very comfortable. The service in the restaurant for breakfast was not good.
Nice spacious room and spacious general areas staff were very obliging. Could not control temperature in room which got very hot. But in fairness that is a problem a lot of older hotels have.
Received room upgrade. Very good service
The buffet breakfast was superb, especially the honeycomb. Im the first room we were given the central heating was not wotking and we had to move to another room, but nobody came to help us with our luggage and we had to carry it all ourselves - not what one expects from a 4-star hotel especially as my wife and I are in our late seventies
a up grad of room free of carge noizy nabbears but was lookd aferter
Welcoming staff for English speakers but noticed lack of skill at reception for foreigners ie rapid, complex sentences, given once, no body language or reference to local town map etc. I saw two foreigners bemused despite being given instructions which only I could just follow. A little bit ot raining might help! Just a friendly observation - not meaning to be too critical!
This hotel offered free WIFI & Parking, and the room only cost £32! The receptionist was very helpful and friendly and I got a free room upgrade. The food in the diner was very good and well priced. Can't really work out why people were moaning, the price is fantastic and everywhere is very clean. Yes, the hotel is a bit dated but its comfortable and the cheapest around so well worth it for a short break. everyone stop moaning and pay more if you expect 5 star services At best, the floorboards outside my room were a bit creaky and there was no blind in the bathroom, which didn't particularly bother me
Central location very limited carparking hotel needs a make over, quite dated
Everyone was helpful & friendly.An ideal spot for all locations in the area.
the pool and sauna .breakfast the room was an insult ,bathroom outdated and very dirty shower unfit to use . plugs loose on walls wallpaper a disgrace ,torn and dirty.
Decor very very tired (corridors & bathroom) It was a typical old fashioned "seaside" hotel... the bathroom hasn't been changed since the 70's (nasty pink suite) and had a mouldy/damp smell. The room also felt extremely draughty and cold, despite the heating being on! The staff were friendly enough though. So to sum up, it is OK for one night.
The staff and the breakfast were superb. The bedroom smelt, believe it emminated from the mattress. Arrived late too tired not until next day the smell had ingressed into clothing. Decor poor and needs complete refurbishment.
when handing in my key the receptionist could not give me a receipt for the room have requested copy but by 6th July still waiting
we found the location ideal for the shops and theatre.The breakfast was very good and the staff very polite and friendly. creaky floorboards and the housekeeping staff started vacumming at 8.30 in the room upstairs. Also building work taking place although this was probably reflected in the price we paid.
近くにある富豪のＲｕｓｓｅｌ Ｃｏｔｅｓと紛らわしく、勘違いしたことに結果として気づいたが、このホレルには落胆した。 海に近い部屋から海が見えると思い、このホテルを選んだが、全て追加料金をとる経営方針一言で言えば「がめつい」 １．予約をしてあるに拘わらず、なかな部屋の割り当てができず、どうもミスが あったらしく、その場で割り当て部屋を急遽決めた様子だった。 ２．ワイヤレスも使用可能との応対だったが、別途料金でしかも夜の７時以降しか使えないとのこと。 ３、部屋は薄暗く、stoolはしみだらけで汚れっぱなし、シャンプー、ドライヤーもなく石鹸があるのみ。 個人経営のＢ＆Ｂの方がもっと低料金で清潔と感じる。 もし利用を検討している方がいるなら、お勧めしません。
Good Scrambled egg and service at Breakfast.
The organisation of my sons wedding was great. The ceremony and the facilities we used made it very special. Some areas needed to be refurbished..... which was a shame.
It was very clean and modern and the staff were very friendly No food in the evenings. There was no sound proofing in the room, when the people came into the room above it was like they were sat in the room with us
quirky decor, good parking, spacious public areas, very pleasant restaurant, friendly reception, good last minute room rate, excellent location. had to have breakfast one morning in less pleasant nearby sister hotel; mattress rather thin
Friendly staff. Value for money Nothing to dislike
the setting and breakfast sqeaky floor boards and windows were hard to shut.
went to a show at the b i c
We stayed at this hotel to attend a wedding and reception. The Orchid has excellent facilities for both weddings and wedding receptions and the staff are very friendly and helpful.
The reception and lounge area was very attractively decorated and inviting. All the staff we dealt with were very pleasant and helpful. The bedrooms were very basic and the blinds in our room were broken in places. The room was also at the front of the hotel so was quite noisy, however it was clean and warm.
I choose this hotel simply because of the price and the locationl. After reading user reviews, I was ready to accept possibly a depressing stay, but to be fair, the room was comfortable enough and clean, pretty small, though. Shower and bath both had enough hot water and worked properly. The hotel staff was friendly and helpful. For the price I paid, I think it's just fine. My room was very small and the view was not great. There was nothing but buildings.
Good location, really friendly staff, clean hotel and loads of car park spaces! Decor was a bit old fashioned but wasn't too offensive!
Only stayed for one night
Clean, pleasant room; well located. A staff member entered our room in the morning while we were still asleep!
A nice hotel for a layed back holiday. Would not be recommended to to people for lively nights out.
Clean and tidy. Friendly staff. Had to change room on arrival as it was far too small for a double and quite dark. Second room was better but still small and required updating.
Lounge area Bathroom was tiny with cracked mirror and old bathroom carpet and sliding door. Bed was tiny and soft. Apparently it was a dancing hotel and music filtered up til 1.30 am. No breakfast was included in the price. Bedroom picture misleading.
The receptionist was extremely friendly and helpful, and the breakfast was very good! Location excellent for accessing town centre. The room we were in was very small.
nice, clean hotel, good location
I realy do enjoyed staying at Hotel Piccadily. Staffs were very helpful and friendly!very confort room aswell!no fuss or anything it was great hotel!!!! Nothing
Value for money Difficulties with booking. Active hotels and Piccadally not aligned on certain issues as type of credit cards to be used etc. Gunnar
It was overall an excellent stay. The room was simply lovely, the food was delicious and so was the wine on their list. The hotel is very stylish and offers a homly feeling right away when one enters. That I coundn't stay longer... ;-)
the bed was nice as were the pillows,towls nice and thick would have liked more chose of food from menu at night,only the taster menu on offer which was over priced
A luxurious room with a roll top bath in the window alcove, very attentive and friendly staff and excellent food in the restaurant, what more could you ask for. Plainer biscuits with the room service cheese !!! but thats all.
I wanted to experience a "Green" hotel. I was very impressed and felt well informed about their efforts to be as eco friendly as possible. The hotel has been restored beatifully, fabulous beds and great food.
clenlyness Menu a bit limited
Peacful and comfortable The bedroom window had a hole in it and was cracked. Also the curtains could do with replacing as very old.
The location was ideal. It was very central, only about ten minutes walk to the beach and in a good area. Free onsite parking great as parking in Bournemouth can be hard to find and/or expensive. The room (40) was in need of a make over. It was a bit shabby. The hotel is not really suited for guests with disabilities as there are lots of stairs and the lift is tiny - suitcase sized.
Since I first stayed in Sept 09 the hotel has undergone refurbishment and is a very pleasant place to stay. Food is excellent and plentiful.
They have trid to make it a modern hotel which has half worked. Still a bit more to do. Heated Towel rail was on and couldn't be turned off (Room 2). Asked at reception to sort and got brushed off 3 times. Middle of August so extreamly uncomfortable nights sleep. Small lift had to carry buggy up stairs.
The staff were very friendly and could not do enough for you. Brilliant really. The room we stayed in was dated and in need of upgrading. There was only one lift which was very small (1 person). Again this only went to the 2nd floor which still left steps to take a child up and still required 3 trips with the luggage to the room due to the size of the lift.
Location to centre of town
I cant point to anything Dinning room staff ( very miserable )
The staff were extremly helpful and the rooms were lovely. Had a few problems with the shower but nothing major.
Comfortable bed, location. No wifi.
When we arrived at 2.30pm the cleaners things were still in our room so mentioned it on way out. When back and had a shower at 6pm found out the towels had not been changed and there was blood and dirt on them. Really not impressed at all.
The staff on reception and in the dinning room were very friendly, welcoming, down to earth and helpful. No real bad points
We found staff very friendly and helpful. the breakfast was good.We did find the tables close together, which was fine for us but might be slightly offputting.The terraces could do with attention, also perhaps the rooms could be updated.However we found location and as mentioned staff were excellent.
A good hotel in a great location with all the basics that you need. Excellent friendly knowledgeable staff for whom nothing is too much trouble.
Overall the hotel was lovely. Thank you for a very pleasant stay. There were no bad points whatsoever.
The rooms were small, but clean. Breakfast was lovely, though served a little early on a weekend in my opinion (8:30-9:30am!). The staff were friendly and helpful. Location was perfect a 1 minute walk to the centre of Bournemouth
Lovely clean pleasent hotel, in need of ungrade.
Served Vegetarian Breakfast which was very good. Perhaps more choice on vegetarian meals & evening entertainment would be useful.Very close to beach & pier. I stayed in Room 30. I found flow of water was very low & only trickle of water came out of shower. Pressure from Cold & Hot water taps in sink had very low pressure & water from hot water tap was very hot & low pressure. So water pressure need improving.It would be better to have a mixture tap in sink instead of having two single hot & cold taps.
the service was good and the food was good the room was clean but very small
Location To BIc
The staff were friendly and helpful and the cleaners did a good job. There was also a car park which is helpful as Bournemouth is a pain for parking. The food left a lot to be desired. The bathroom was badly designed and the shower area was very small.