The staff before christmas were extremely helpful and very accommodating The staff after christmas were negligible, rude, obnoxious and unhelpful.
Staff friendly and helpful, very comfortable and stylish suites with excellent and good quality facilities, lots of space, great location - easy walking distance to Ocean Drive. Poolside breakfast is sufficient, Free shuttle bus to the airport is a nice touch. I will definitely stay here again, much better than the last hotel I used in Miami. Rooms are very very dark, a torch would be useful to find things in your suitcase. Note that a hotel surcharge/tax of $15/day (per suite) is billed in addition to the figure quoted on booking.com
I was injured at the hotel and the staff was rude and unhelpful. I was most surprised at the at the poor attitude of the assistant general manger. I would never stay at this hotel again.
Friendly personels, quiet, very good location, a lot of space Missing light in the wardrobes
Doormen were excellent. Close to the beach with free beach chairs. Housekeeping is very poor because they do not understand a word of English. The wall is too thin. Could not sleep because of the TV noise next door. Reception may not be efficient; was charged different rates. Had to pay extra for the taxi because of the poor response when checking-out. No prior response to my mail sent asking as to how to get on the free shuttle-bus from the airport.
The staff was very friendly and helpful, and the location near the beach was great. There is a convenience store 2 minutes from the hotel where you can buy food/drinks on the cheap. The music from the bar started early and ended late. In the third building, it was very noticeable. One of the beds was noticeably more comfortable than the other. Different mattresses. The wifi signal was terrible. It went in and out and the connection was extremely slow.
I had the worst experience in riveria south hotel . It was overal very bad experience . Comfort was zero in the room I didn't like the hotel overall . It was pathatic
ABSOLUTELY NOTHING ! !! EVERYTHING WAS WRONG!! IMPOSSIBLE TO CHECK IN.. LITERALLY ..WOULDN'T REFUND MY MONEY EVEN THOUGH I DIDN'T STAY THERE. STAFF AND MANAGEMENT WEREN'T HELPFUL. TRIED TO CHARGE ME TWICE... NEVER EVER USE THIS SITE OR STAY AT THIS HOTEL.. HAD TO CUT TRIP SHORT BECAUSE OF ALL THE HASSLE !! STAY AWAY
My family and I felt very welcome. They were very very friendly & helpful! I highly recommended this hotel.
Close to the convention center Private balcony Contemporary room styling Here's my list: -No ice machines...I had to go to the bar in my pajamas to get ice -Took over 30 minutes to check in -No one helped us with our bags even though they force you to pay $35 a day to value -Everyone seems to ignore you unless you directly speak to them -Air Conditioner was broken and they fixed the day we left...over 90 deg on SOBE! This left a wet, slippery film over the floor -Not very safe...anyone can walk into the side entrance of the hotel (there is no door whatsoever) and have access to the rooms -No room service even though there is a restaurant attached to the hotel -The beds were DEFINITELY not Tempurpedic as advertised; it is a cheap knockoff -I wouldn't stay here again unless I had to
SOME of the staff were very kind. Almost kind enough to make up for the two people who had terrible attitudes when faced with an actual customer service situation prior to them. First impression is everything. The bed was actually quite comfortable. The hotel signage is terrible for a place that makes that much money and is located on south beach. Why is that an issue here? There are multiple buildings with no parking anywhere around them and surrounded by a difficult two-lane road. The building that has the more obvious sign (shown in the picture) isn't even the building you check in at, or will likely stay. When I called trying to get assistance, the woman on the phone had a one inch fuse before I could hear her try to pass me off to somebody. She thought she was muffling the phone well enough but I could hear her telling the gentleman there how stupid I must be. They kept insisting there was a man outside, which there was nobody anywhere and she kept giving me terrible directions leading me in circles around there building as I tried to avoid letting the cars line up behind me. Finally, a gentleman I could only assume was the one she was speaking to came out and frankly spoke to me like I must be an idiot, pointing at the building aggressively yelling "Do you not see that black and white sign we are telling you about? Just use your eyes and look. This is the riviera!" in a tone that suggested I'm a child who has been crying in the back seat of his car for an hour. I didn't even feel up to letting him know they don't know left from right and he was pointing at the complete opposite of where they were guiding me on the phone. It then turned out my only option for parking was to pay $40 a night for valet. Only other option is a nearby garage for $35 a night. That is the ONLY parking option if you are driving; so budget for it. There is also a $20 hotel fee added as well. I thought the hotel fee was... Well, the rate. I had never been so frustrated by a hotel before actually even getting checked in. When expressing my discontent to the gentleman checking me in, he said he would give me a better room, which meant a room with more space and an obstacle course to the phone I needed to get to so I could ask why he though that I (checking in alone on a business trip) needed to trade the one king size bed I reserved for two smaller beds. They finally put me in the room I reserved and the bed was great besides my pillows smelling like wet towels. Let me tell you, the views of the destroyed and dilapidated buildings that just about every window comes with were great. They give you two iPod radios that have first generation plugs, so don't expect to listen to music on them. The tv had no hdmi plug to let you supplement their terrible basic cable package. Half the channels on their directory didn't work. But the fridge was stocked with overprice booze. I felt like I wasted my money and could have paid half as much for twice the experience almost anywhere else. Are there worse places? Obviously. But I would never recommend this hotel to anybody. If I was on vacation and not business, my trip would have been ruined by how short they fell of how decent they look online.
Excelent staff very kindfull, excelent rooms, good cleanliness, great with kids.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
The hotel was very nice. I like the interior design, modern, sleek and sexy. The hotel was very nice, but a little overpriced. I don't like the fact you allow in the evening people into the hotel that aren't guest (weekends). The prostitutes and drug dealer's that come there in the evening do not compliment the hotel. Otherwise I had a blast, Thanks.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
Great pool, great service, classy crowd
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.
Location was great. Breakfast was good food and price. Comfortable room. I was to have a superior room, but it smaller than a regular room.
I like the location The staff wasn't much help. No one opens the door. The bathroom was dirty and smelled like urine. The pool never had towels. The walls are super thin and you can hear someone snoring next door. Most hotels have a USB socket, not this one.
The location was excellent. Good for shopping, sightseeing and of course, the beach, which was 1 minute walking distance away. None of the staff were friendly the 5 nights that we were staying at the Richmond and was really hard getting info out of them. Only the one guy was helpful and friendly. Did not like the hotels policy that i have to give my creditcard (because they do not accept cash) in case of damages(done to the room) during my stay at the Richmond, whereas at the other 2 hotels that i stayed at after leaving the Richmond had absolutely no problem accepting cash for any damage which could've been done to the room during my stay. Air condition in hotel was way too high. Aircon in room was broken the first nite and 2nd, 3rd and 4th nite, no hot water. I'm sorry to say' i didn't feel welcome at the Richmond.
the staff was not reaaly helpfull
The best position in Miami Beach, close to everything! The pool is nice and they give beach towels. They don't have any agreement for the beach chairs. The bathroom could be better.
Location, location, location. Pool and direct access to the beach. Walking distance to all things south beach. Views. Price relative to other resorts. It was $100+ per night cheaper than the National hotel It could have been a bit more updated but again, that is why it was cheaper. Shower could have been a bit cleaner and shower curtain and rod was the cheapest you could buy. Just a clear liner. Really no curtain. Bit of a musty smell but again, right for the price and not updated in a while so fine with me.
The location, beach access & the pool. The weight room could use some improvements and coffee in the room would be nice.
Acces to beach Pool/ spa
This is by far the best ocean front deal on South Beach! When you step into this beautiful Art Deco Delight, you feel as if you have stepped back in time, everything is original and has been beautifully maintained. Our accommodations were spotless, very clean and location is simply outstanding. We walked to everything! The hotel sits on the sands of the Atlantic Ocean and the board walk with a lovey pool and restaurant area. You can easily walk to Lincoln Rd and many other attractions. There is no doubt, you can feel the love and pride in this family owned hotel. Very refreshing for South Beach! We will be back! Thank you Richmond Hotel! Melissa There is no parking but to be fare, that's typical for South Beach. Valet is 40.00 a day 2 beach chairs and umbrella can be rented by an outside company on the beach for 20.00 a day. The matress in the room was firm
I've really enjoyed the hot jacuzzi.
The location was excellent. It was within 2 blocks of Lincoln Street and 3 blocks from the Art Deco district. There was a private entrance from the back courtyard to the beach. The toiletries supplied were Neutrogena. Hard to resist using. The only thing was that I found the temperature to be too cold throughout the hotel.
Nice hotel, good location, friendly staff You can hear people on the hallway, it's kind of annoying especially in th morning when u sleep.
All around great staff Rooms are in need of a facelift. subpar wedding DJ's at the pool, bring earplugs. Sloppy Sunday crowd.
It's a very nice minimalist Hotel. Extremely expensive in the amenities like parking and brakfast no
Everything exept the noise It is not a hotel; It is a discoteque with rooms.It is impossible to sleep.
The beach Had smaller room from what we were told paid to upgrade
Food Shows very poorly, everything seems worn and in need of replacement
The hotel as such has everything it needs to be a heaven of quitness and luxery located in a nice part of Miami Not nice to stay there in a WE because than all they attention goes to the parties that are organised in the hotel. Hotelguest don't feel welcome any more at those moments. Families with kids even can't use the swimming pool in the WE ans at the beach they close at 5.30 pm !... During the night you're awakened regulary because of the noisy party guests, returning to their room. Conclusion: nice hotel from mo. till friday afternoon but otherwise, stay away there when you're whth kids !
I liked the smell of the lobby and it brought back memories for me when this was one of the coolest spots to stay in Miami Beach. It has definitely lost that X factor. Everything feels dingy and not kept up. Checking in was the longest process I have ever been through aNd the girl seemed nervous. Maybe she was new, but it was over and over the same information and had multiple cards for all kinds of things, unlike any check in experience I have had before. Seems like they get stiffed by other guests a lot before. The security are constantly checking if you are staying there and annoying...definitely have decided to hire less than personable staff in general. One of the front desk girls when handing me the final bill, held it out to me without looking at me as if passing on to the next task, CUSTOMER SERVICE 101! Treat each guest as if they are the only person in your world at that moment and look them in the eye with a smile. In general, the whole world has lost this touch, but you would think a 300 a night hotel would still care about this. Finally made it to the beach chair area after being asked twice to show room key by security and then the beach chair guy wanted me to walk all the way back to his booth to check in instead of just taking care of me at my chair. When I refused and told him to take care of it, he kept calling me boss in a derogatory way like I was asking too much. Hire people that care and understand that the only reason they have a job is because of people like me choosing your hotel!! This is standard and not asking too much. I should have great things to say because they did all of this basic stuff and then decided to do more!! They all need help on how to treat guests. There was a blood stain on newly replaced linen in my room. They did an okay job of responding but it should have never happened!!! They only took off the resort fee and $50 and then didn't do it! Had to remind the people upon checkout and they acted like I was lying to them. The valet brought my car when I asked and left it in the rain and not under the overhang!!! What?!! When I asked him to bring it out of the rain his reply was that they were too busy and slapped me on the shoulder like I was his friend and gave me a dirty look like I was asking too much. hahaha I will never again recommend this hotel to anyone as I always have in the past. I'M GOING BACK TO AIRBNB WHEN I TRAVEL NOW. HOTELS LIKE THIS ARE COMMON NOW.
Great location, nice pool, good restaurants, fun/clubby scene Rooms were a bit dated. I had a pool side bungalow (#1) and the downstairs was just wasted space. Didn't even have a couch!
Everything. Location, access, food, the pool, music, rooms, and excellent staff customer service (kudos to Laura, Sofie, DJ, and Gary). Thank you! Our building was getting ready for shut down for renovations, wish we knew about it in advance but not a big deal, just a matter of optionality for rooms and extended stay.
The resturants. delicious food. The service at the pool wasn't great could be a lot better.
Location Old bed , not comfortable
It location is great and the beach is lovely right out front. The rooms are tired and need a refresh. The check in process was strange. We were told that they were sold out of the room category and we would be upgraded for one night and then had to move. We went back the next day and since I guess we were prepaid they tried to give us a handicapped room and was told this was the only one available. We had an argument with front desk manage Sandra and after three tries we got a room overlooking the parking lot that was acceptable.
friendly staff, good suite with everything You need. Perfect location. The only minus was construction site nearby. But it was not Hotel's fault. Noisy aircon.
Spacious suite, well equiped in the middle of art deco but in quiet setting. Great staff and good breakfast.
Location was good, wooden floors in the room, very friendly and helpful staff. The shower unfortunately left more water out throught the tab than through the showerhead. At the pool construction work was in full swing which caused quite some noise, but the sister hotel at the other side of the street was accessible for guests so this offered a good alternative.
i like the spacious suites, good service and pleasant staff could not view the ocean from the hotel
clean rooms comfortable beds The bartender was very slow
Nice and comfortable hotel, close to many MB attactions. Helpfull staff. Old furnishing, small parking lot. Noise from near construction.
I could use wireless internet in my room. Full-fledged kitchen was very nice. It was very noisy on only Friday night.
Its in south beach, close to restaurants, liquor stores, pharmacies (cvs and walgreens), that lincoln road mall thing, so you really dont need a car. Beach is a block away. Location in a general way is very nice. Pool is pretty big. Employees are nice. Beds were a little on the hard side, water from shower had no pressure, so showering wasnt the best experience either. But i mean, its there, so its not really a big deal. Thats it really. Oh, no complimentary coffee until 11:30 but thats just me being a cheap bastard.
The employees helped us a lot and were, very, very friendly! I recomend! No, I liked all in this Hotel
The cuisine at the restaurants was delicious. The pool was beautiful and the beach access a plus. The rooms were well decorated and the staff friendly. The location was also great. The rooms were small and there were not black out curtains. So, between the "thin walls" (hearing the cleaning staff banging around in the morning) and the light coming into our room, it was hard to sleep much past 7am. The price for drinks was extremely high and I did not appreciate having 19% added for gratuity before I even had a chance to evaluate the service.
Staff was outstanding - particularly te front desk team! Restaurant menu was limited and the food was below par.
Location Room size was extremely small and the maid service was pretty slow--I had to ask twice to get the room cleaned. We checked out four days early and changed hotels.
The bartender was extremely informative, professional and mad very good drinks. Happy hour was nice. The elevator broke and we were stuck for 15 minutes. Also the towel rack in the bathroom broke, however it was promptly replaced. I was incorrectly charged for room flip flops, it was also promptly corrected.
The service was great! The staff made our stay fun and carefree. Clean, updated rooms. Fun atmosphere and a great location. Highly recommended.
The Hotel staff support Nothing
Nothing. We booked 6 nights, but leaved the hotel immediatly the next morning. All! Awful reception/blankets on the receptiontable; painting works; looked like a caserne! Old, bad smelling;
Very nice pool. Hotel staff was friendly. Booking.com price was different that what I was charged at hotel. Hotel charged about 30 bucks more a night.
Price and location Small elevator
It was 2 minutes from the beach Beds are too hard and pillows are too soft. Didn't sleep well at all.
It was bright clean good location No pool, no complimentary breakfast included
Location was perfect for South Beach without paying a whole lot like the Shore Club next door.
Nice interior, good access to the beach, Japanese cuisine downstairs, friendly staff. Free wiFi and beach towels. Pricey valet. Sink and shower needed some plumbing. From our window we saw a huge pile of construction waste - not especially representing chic design.
First room air didn't work properly. Switched rooms Pay per view didn't work in entire hotel. Waterbeds on rooftop were no longer there. Website hadn't been changed at booking. Construction and Paint smell everywhere.
Service was top notch, they surprised me and gave me the penthouse suite. That I arrived so late I didn't get to use the roofdeck
great location, just off the beach and near the convention center and public parking lot.
This is a nice funcky hotel in a great location of South Beach. The complementary breakfast was just what we needed to start the day All the staff members we spoke to were very friendly and atentive.
It's very well located, close to Lincoln Road St., where you find a variety of things to do and also perfect go to the beach. The elevator run out of service on satuday morning and stayed out of service until I left the hotel, on tuesday! 0! Besides that, I could not connect the internet.....the person at the front desk said he simply doesn't know what was happening, because the hotel has 3 wireless's server's...but the signal could only be reached by their computers.
Simple, chic. Great location. A touch of street noise, but that's to be expected
Very nice hotel close to the beach
Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great. There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent. The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
Great access to beach, beautiful pool area. It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it. Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant. No ice machine and restrictions from bringing on outside food and drink
The location, easy to get to the beach One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
We had a great stay till the end when they overcharged my card and a week later they are still holding the money. Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied