Our room an our view we spectacular. I loved the clenleyness of our room. The staff was amazing and treated us great. We were very close to attractions which made it a lot more fun. I didn't like the fact that room service ended so early. I also didn't like the fact that because my husband wasn't 25 we couldn't get tickets to one of the dinner shows. But even with that our vacation was lovely and we plan to return
The pool deck opens up onto the beach and the room was spacious for the fee Main elevators closed after a few seconds with poor sensors as my youngest was closed on twice. Room door was broken (barely hanging on) making getting into the room an event.
Everything. Everything was misrepresented in kayak. No room like mine was even shown in pictures and that's exactly what customers look at. oh there's also two VERY DIFFERENT buildings that are Westgate: ones a very nice condo, the other is literally a shitty roach motel. There's no differentiating the two when you're booking a stay. The staff talked to me and treated me like I was a child. I didn't even stay there the night I checked in. Kayak also informed me that I might not even get my money back even though I wasn't even there 24 hours. Unfortunately I won't be using kayak again.
We did not feel welcome at all!! Everythimg we ask for was only for "owners" ( parking, umbrela and beach chairs, lobby) staff were more interesting in selling time share vacation than make a guess feel confortable.
I enjoyed jerry he made the trip for what it was lacking worth while Hotel food and drinks were terrible, needs better menu especially if you want men with families to stay or married couples with no children who enjoy food and drink
I loved everything about our stay. I will definitely be staying there again. Even though it was just my fiancé and I this place suits whether it's your family or romantic get a away.
Loved being at the beach! The room was clean and had a great view. The rooms with a jacuzzi were fantastic!! (This is in the new/nice building). I didn't like the fact that they have 2 completely different buildings and your parking area depends on the building you are staying in. One building is really nice and has the parking near you, but the other building is not very nice with parking across the street. I think you need to know this when you are booking a room.
On the beach The entire hotel was Filthy and smelled horrible
I liked the location and amenities at Westgate. The onsite restaurant/sports bar was great also. The location is right across from the amusement park on the beach. There is also a water park next to it also. Our room was nice and the staff was friendly. The only thing I noticed that could be improved was having a laundry facility in each building instead of one. Being on the beach does lead to dirty clothes and there is only one building that you can wash. Not a big deal but room for improvement. Most Westgste properties have washer and dryers in the rooms. I think this would be a decent compromise.
Great place to stay ocean front views are gorgeous
Clean rooms, great food!! They busy and still had alsome Customer service! Friendly atmosphere!!!
The staff was very nice, the food was good, location can't be beat. Good price, the room was clean. Would definitely stay here again!
I enjoyed the breakfast every morning.
the manager and staff were great nice and very friendly too breanda was superb
Was told could take food to my room there were drug addicts and stuff it not worth it
View of ocean blvd. Very quiet. Everything was fine
old TV set that barely worked
It was close to the beach (not directly on it) but only a 2 minute walk max. The rooms were pretty clean, just old. Our room had kitchenette with a full size fridge. Close to shopping, entertainment and lots of food. I thought the beds were comfy, my gf didnt like that there was plastic wrap under the sheets tho. Sleep number beds (would have been great if they worked). Overall not bad for a single night stay on a budget. In a shady area. We were a little worried staying out too late. Parking is kind of a mess. Our reservaition was for a King room. And it clearly showed that on our reservation email, however, in their system it showed that it was an economy queen room, which was priced way less than what i had paid. The front desk lady was very nice, but could not change the room due to it being booked 3rd party. Couldn't get Sleep number beds to work. Will most likely pay a little more and stay across the street on the beach for our next visit.
Clean bathroom. Air conditioner did not work very well. The shower pipe detached from wall. No room service the first day. Breakfast was very mediocre.
Comfortable beds and cold ac Room had roaches, killed 4 roaches in the 5 nights I stayed. Celing was dripping water
It was clean, Everyone was nice, I loved our stay A lot of mexicans were here and they were always making sexist remarks towards the girls, cat calling and things of that nature.
Convenience, location business center and staff Comforter on beds, seems outdated
Location, water parks and access to the ocean was good The service was poor from day 1 till I got home and is still poor. Day 1 - dirt or something around the toilet and tissue roll was broke. Fan above stove broke. broken knife in drawer. gave knife to lady who cleans rooms says not my job. day 2 - Called about fan - still no knife returned -no one showed to fix fan- elevator stopped working, stuck on 3rd floor day 3 - called again about fan and knife - no one cleaned room called for towels twice had to go get towels from main desk. got knife around 4pm day 4 - no one cleaned room again, called about fan, now someone shows late that day. day 5 check out, daughter left phone, called at 2 spoke to a fairly rude female, who showed no concern with taking my name or number and said some might call me tomorrow. called back at 6:30 and spoke to a very rude female who tried to hang up after saying the cleaning people went home at 4. I told here I called over 4 hours ago, she looked it up and said they found it but the lost and found person is gone and want be back till Wednesday and there is nothing that anyone can do. So I am still waiting to get my babies phone back.
The rooms were huge and comfy. We were right by the children's pool area, so I expected it to be loud, but it was not. The beach was great. We also enjoyed the Malibu beach bar and the entertainment at night. All of the staff we encountered were extremely friendly and helpful. I would stay there again. There were some areas where the ceilings and walls needed some cleaning. The pool areas were very nice but were always very crowded.
Very child friendly. Lots of things to do to entertain small children. Definitely a good family atmosphere. Oceanfront queen suite was crowded for four people. I had stayed at this resort before and with the oceanview room with two queen beds we also had a sitting area with a sofa that gave us the extra room we needed to be more comfortable. Oceanfront was not worth the compromised space.
I like that it had a lot to offer to families and was beach front! I didn't feel that everything was clean. I SPRAYED my bed and that was about the only thing I sat on. The couches looked stained and my brother who slept on the pull out bed said it stinks.
It was very clean place to stay. Good for toddlers There is two sea crest hotels I though i was staying in the one infront of the beach but instead they gave me a room that was not ocean view I thought that was not good since i payed almost $600
Cleanliness easy access to places Didn't have enough towels
It's close to everything. The beds are hard as a brick , they closed the indoor pools the day we got there . Rooms were never cleaned . Well one night . They brought us one towel every time no wash cloths . Dont look at the pics that are on the site cause it's no were the same .
The view was amazing from the top floor where we stayed. Room was clean and pillows were comfortable(rare). Pool is right on the beach. The elevators at times were extremely slow. Lazy river was a little dirty at times. Pool did get a little rowdy with adults and drinking during the day but there was constantly security and staff keeping it under control. The lazy river was very small at hotel blue, looked nicer online.
Beachfront... That's it... The carpet was so dirty that within ten minutes walking around barefoot, the bottoms of our feet were dirty. Cabinet veneer was peeling off so much that my baby was able to pick pieces off. The wallpaper in the bathroom was peeling which indicated there was prior water damage and still moisture in the walls. There was mold under the caulk in the shower that you can tell they tried to cover up. The sink faucet had so much mold and gunk build up that the meta was peeling. The front staff were rude. DJ was playing music downstairs (which was his job so no big deal) but the location of the speakers with the hotel, the sound was so loud that on the 14th floor I was able to hear every word clearly. Not a place for young children that need to sleep (I had a ten month old with me). I will never stay at that place again and advised everyone I know not to go as well.
The view, the size of the room, was not expecting a seperate bedroom. Very large and comfortable. Great location less than a block from the amusement park and water park. If you walk out on the beach jet ski rentals and parasailing are only a couple hundred yards away. Overall nice place, friendly staff. Would recommend. Shower was built by and for midgets, or oompa loompas, i didn't inquire as to which.
Good area. Close to most activities. Friendly staff. Had some stains on the blankets and we found an old taquito in the floor.
Got a side room with an ocean view. Pillows were flat. Had to use two and still wasn't thick enough. The beds weren't comfortable. No chairs on the balcony. The parking deck next door is really loud. Kept waking me up.
Nothing It smells bad also in my room it smelt like someone pooped in the kitchen.The couch bed smells bad and it has bed bugs i felt one on me.. There is mold all around the room the bathroom is dirty and icky
Like other people had said, after reading previous posts I was really leary of those place but overall I had a good experience and stay. Check in was quick and the room was pretty clean. The room had a full kitchen which made it convenient to heat up leftovers. If I had to be picky the only bad thing about the room was the a/c unit. It's a wall unit that kept the room cool but it was a tad noisy throughout the night. The parking wasn't ideal but it wasn't bad. The hotel has a few spots below the building but there's also 3 additional parking lots within a block (short walking distance). The bed was also a tad firm for my preference but was still comfortable. No safe in the room either.
You could see the beach if u stuck ur head out far another over the balcony Nice bathrooms Nice hotel Small rooms Rude staff at front desk The hidden sign about a cleaning fee if u use dishes & didn't wash them (nice housekeeper let me know ) Tiny parking lot, mostly always full Very small entryway parking lot in front of hotel, only 3 cars can fit then u have to backup into traffic Small pools
Room location sucked!! Only view I had was looking at a garage next to hotel! Smh parking at hotel was terrible. Very limited slots at hotel.
Location is good, close to the beach and amusement park rides. Pools were a hit, they were clean and a good size. The food in the lobby was good for the value, plus they deliver to the room. There are 4 different parking lots that are usually full and ants crawled into my car after parking in the lot for one night. The room had a weird smell. Had to request to get new pillows because there were mildew stains on the pillows. Sheets were too small for the bed. Hairs were not cleaned out of the bathroom before we arrived. Housekeeping staff was not very professional, saw them lingering around the front of the hotel laughing and being very loud more than once.
location is good, close to everything room had a bad smell, no parking at all, 4 different lots,all full
The facilities were nice. The pool was great because you could choose to swim in the sun or the shade. The location was perfect. The room was tiny. The staff was not friendly at all and the room wasn't very clean.
Room was very clean, staff was friendly. Side ocean view is actually a view of the parking garage next door You can see the ocean if you look around the corner though. Parking was a couple blocks away. Very few parking spaces in underground garage. Lazy river is very small and for young children.
Loved how close it was to beach Cleaning staff was very slow! Pool was filty! Only one elevator for the whole hotel. Other elevator was out of order for our whole stay.
The staff were very friendly and helpful, especially like having someone available upon arrival to assist with parking questions. The proximity to the beach was great. The food in the little restaurant was good. The bed was super hard, and I didn't get a good nights sleep, but room was clean. The exercise room was extremely hot, didn't seem like the ac was working. and the machines looked to be very old. It was hard getting in and out of parking lot for check in/out but plenty of parking one street back.
It was a great hotel for its price , great location, friendly staff and quick check ins . Me and my boyfriend loved it overall and will be returning very soon.
It was on the ocean which was a major plus. It had a clean room. It was a very small hotel which I liked. It had appliances in the room that didn't work. When I told the front desk they told me they would have someone fix it the next day it never got fixed. Had problems getting clean towels and wash rags.
access to the beach.
The room was not clean, sheets were dirty, bathroom was dirty
The staff was great. Easy to get to the beach, shopping and restaurants No coffee pot in the room
the location the room was dirty, gross bath tub, gross employees, dirty kitchen, many rooms dont have ocean view like claimed, only about 10% of the rooms have an ocean view because the hotel is vertical to the beach, not horizontal.
Only that is oceanfront and the rate was the cheapest one around b0c of the holiday. Well, its my fault for being cheap. Not a family motel (hotel)
It was one of the worst hotel I could have stayed in. The tub was stopped up. The room smelled, wall paper was torn from the wall in the bathroom. The bathoom wall had several holes. This room need much repair. They would not let me leave with out chargeing me a fee. This was a turable way to spend my birthday. I did not like anything about this hotel, it was old and this hotel should be upgraded or closed. The sheets were dingy, the towels were stained. It smelled, and the tub was stopped up.
Location; right on the beach, could walk out the door and walk across the parking lot to the beach Cleanliness & efficiency; lightbulb was out, dirty walls, holes, bugs
The location. Unclean, poor maid service, broken elevator and ice machine, dirty pool, very poor maintenance on entire hotel.
The ocean view room was more a view of the pool. The ocean was blocked by bushes!
I liked it being neat the ocean and amusement park's. Alot of criminal activity. Seen 2 arrests in parking lot but I expected it in a not so fancy hotel.
The location! The room size for a great price! Oceanfront. Kitchenette. Jetted tub. Balcony. What more do you need?! Half mile walk to the boardwalk. Next to a lovely pierhouse restaurant. I admit I was unsure about this place due to the negative reviews but I was SURPRISED at how wonderful the staff and room were. It is a little outdated but not complaining for the price!
We have stayed at several different hotels the last couple months and this hotel was the cleanest by far. Very comfortable room and no worries about bugs. Good wifi. Housekeepers were very nice. It's right next to an entrance to the beach.