Super stay with a terrific location.
Location Price of breakfast
Very convenient for the CBD and the tourist bus & tram The hotel won an award in 2010 for renovations - i don't think they checked room 728. While my hotel room was cleaned every day thoroughly - it was disappointing to see such stained carpet; also as the ventilation in the bathroom was not good, there was a faint smell of "drains"
Location Checking in 1/2 hour before I was supposed they said have to wait 1.5 hours for room but spoke to manager and she fixed that
Location of the hotel and helpfulness of the staff. The room was not cleaned until late in the afternoon.
Easy access to the rest of the city The TV was old and didn't work very good. It was also hard to see the bed from the other single bed
Great location, staff, environment, and atmosphere. Great price No suggestions. Was a wonderful experience
friendly staff, convenience of hotel, air conditioning, quietness price
The service and cleanliness Very goog experience and proximity of the center of the city
Excelent central location,close to shops and Railway station,clean and tidy all services adiquite ,decor average. To describe our room as Deluxe would require a vivid imagination.Good basic at best.
comfortable bed not really - a little noisy
Unable to open windows - air conditioning either too hot cold or too cold. Very claustrophobic.
The location in the centre of Melbourne was very good, as I had meeting in Mebourne. The check in & leaving good with no delays. No complaints
Great view and service.
efficiency and courtesy of staff with any requests/check in-out
Staff was very friendly and helpful at the check in and check out counters and especially at the concierge section where they very patiently helped people with directions/booking tours etc. The breakfast room (Louden) was not very imposing, carpets were dirty due to heavy use, furniture very basic. About half an hour before closing time staff are already clearing and moving/re-arranging tables with a lot of racket, preparing for what one assumes, the lunch session. The view from the breakfast room onto the ally alongside is also nothing to be proud of - although not the fault of the hotel.
Room was, in fact, a mini-suite with microwave (well concealed in fitment) etc. Therefore useful if too late for b'fast! Very helpful concierge and front desk staff. Name of hotel seems to confuse taxi drivers. Is it the Swanston or the Grand Mercure? (Mercure aka Welcome Hotel adjoins)
The central location, good room size, friendly staff
Ease of car parking - the valet service the sound proofing of the rooms
great location for shopping. for a 4.5 star hotel did not think the room was luxurios enough and the bathroom needed updating, bit run down.
Great location to shops, chinatown and easy walk to rest of cbd
Supposedly a 4 star hotel. Desapointing. Lot's of teenagers, reception needing room key to secure access after 21:00, not the cleanest.
Comfortable, and located well to city Nothing
Centrally located, and close to many good cafes and restaurants. Charging $25 per day for WiFi, but I understand that this is the Australian norm.
The kitchenette including microwave, I found it very useful. The gym and the proximity to the CBD were also very handy.
Helpful staff assistance and positive attitude whilst dealing with repetitive Inconvenience caused by faulty security software
Serves its purpose.
The unit was spacious, clean and quiet with a good level of security. Having a pool and gym on the premises was also a bonus. The only thing all five of us really noticed was that the mattresses on the beds were hard and the queen size mattress was actually two singles pushed together, with a definite fall/sinking to one side
2 bedroom both with ensuites We where on the 19th floor but the street noise was very noticeable double glazing would be the answer once 5 am came around very hard to sleep Would I stay again ???? maybe not This was my second time at hotel this time I slept in b/room closest to road last time family member to complain about traffic/people noise coming from street
Very nice check in staff - especially the tall young man with the glasses who was there early in the morning when we arrived and went out of his way to organize early check in..very good for interstate guess such as us and because of this we would definitely stay with you again. no
The spacious apartment and close access to the main shopping precinct. The air conditioning was inadequate, and the whole parking of our car and retrieving it was a disaster!
Location, comfort, service, layout Nothing
Convenience for shopping in cbd while I was working
Room was clean and served it's purpose admirably for the 2 nights I stayed in the hotel. -- Wifi isn't free (after low limit) -- Wifi limit 100 MB which is not really enough to do anything for an extended period of time & it's $9.99/night for unlimited which is too high. -- Wifi strength was not great -- Hotel claims to be "apartment-style" room, however my room was exactly like every other hotel I've stayed at. A work colleague said his was larger, I'm just lucky like that I guess.
Value for Money. Location. $7 breakfast. Clean. Permitted to check in early (we arrived by plane early in morning) so were able to have a full day touring. Staff were helpful. Lack of storage for clothes/luggage but we managed, and were prepared to accept this as part of the budget price that attracted us
Good central location, clean simple room.
The situation close to the Mall, & Shopping Rooms a little small & pokey & long waits on lifts.
Location Bathroom size
The proximity to the city - there was little else to recommend it! room size, room facilities,outlook
Clean comfortable room. Good breakfast - nice breakfast room. 24hour reception. Very handy to shops and transport!!
Continental Breakfast was included in price making it great value for money. Lack of a bath to soak in - shower was a bit weak.
The location was fantastic, just meters away from Trams and only a few blocks from the Flinders Street Station, very close to everything for shopping, the markets, the rooms are small but lets face it you go there to sleep so not a big issue, its clean enough and have everything you could need in the room, I would happily stay there again the lack of responsiveness when advised of a broken fan (ie would not turn off and hummed all night in the bathroom) they were told about this on day one and by day 8 it still was not fixed.
Staff friendly and helpful with information about how to get from A to B around the inner city area Shower needs a screen as water went into bathroom outside tthe shower cubicle.
The hotel was right where we wanted to be and in the right price bracket.We would definitely revisit if we were in Melbourne.
It was nice and clean. Breakfast was lovely. It was to noisey all you could here all night was the airconditioning from the building out side . I had to go and buy ear plugs.If we came back we would make sure we had a quite room.
The room was very comfortable but a little on the small side although the beds were very very comfortable. Everything was very pleasant. Your location is absolutely spot on and we will certainly stay with you again.
Brilliant location for access to shops and cafes. Good powerful shower. Room was rather small, the noise from Bourke Street Mall carried clearly even though we were on the 5th floor.
The location is perfect. My earlier booking was for 4 nights which i had reduced to 3 nights (confirmed). However the reception was not aware of this till i showed the printed document. Also while checking out reception indicated a charge for four days instead of three - I paid only for three. There is probably a need to improve on this. Refer above.