Great Location, fantastic rooms and staff. The art was amazing. Will for sure stay at the hotel again.
Location and decor
The hotel is a charming boutique inn. The staff is very competent and friendly. The walls are adorned with colour and form. Everywhere you look is another reason to return. The atmosphere is intoxicating. Bravo! We satyed for only one night.
very pleasant, helpful staff. bed and bedding very comfortable. Easy access to old town. very small bathroom lacking good light. no shelf to put your cosmetics on. Reception is located on path to elevator, you are always in other peoples way...does not make you feel welcomed...
The hotel itself is quite unique. The architecture the building along with art and what not. Gives it that boutique feel. Must also be said, that the staff was also very pleasant and helpful. I could see myself staying there again. Its probably moot, but the hotel was recently rebranded, changed ownership, whatever, but all the linen and such has the name of the previous hotel. I'm sure getting all new linen is a pricey, but it seemed a bit tacky...?
beautiful room housekeeping knocked on door once before 8am
Really enjoyed our stay, friendly staff and beautiful, cozy room! The shower was amazing, with the second rain shower overhead and the fireplace was perfect for the time of year (early April- about 0 degrees Celsius) my boyfriend and I really enjoyed the complementary water and chocolate brought to our door every day. It was a sweet touch. The location was convenient. A lot of great restaurants and site seeing nearby! And the metro is less than a 5 minute walk. What we probably appreciated the most was the concierge who sat right in the lobby, ready for our questions. We had many. Wanting to know the best places to eat and visit, even making reservations for a tour and dinner reservation. she was the best! Probably the only thing we didn't like was the continental breakfast. $19 per person. Definitely not worth the price. There wasn't a lot of options and it was all cold (granted we ate at around 10am) so it sat out for a couple hours but I would have expected the food be kept in chafing dishes to stay warm for that price. so needless to say that was the only time we ate breakfast in our hotel. So many other great breakfast spots around the corner!
The reception people offered an upgrade at a very reasonable price. The room was excellent and offerde extreme comfort. The wait staff wre very slow in respnding to the service needs.
The Hotel Nelligan is located in Old Montreal--a beautiful location--but is is also close to a Metro station, which makes travelling around the rest of the city easy. There are excellent restaurants within walking distance. The breakfast buffet is very good.
Clean, spacious, attractive. Staff was very nice and responsive. My room - 412 - was a corner room and the heat was not working properly. Maintenance came up and did not do anything useful. I had housekeeping bring up a space heater to keep the room warm. Without the space heater, the room was about 65 degrees. Too cold for sleeping for me. The hotel should keep the facility a little warmer overall, and not let the rooms get so cold. The HVAC system did not put out nearly enough heat.
Gorgeous place, supremely comfortable bed. Super clean room, extremely helpful staff. Street noise can be slightly loud late at night in the front facing rooms
It was a reasonably priced hotel (and with very reasonably priced services) in the heart of Montreal next to a Notre Dame. The location is great for one day or two day trips. Ensuite minibar and hotel restauraunt had good selection and were reasonably priced. Bathroom is great for having sex. No meat or eggs at all at the "continental breakfast", which is misleading. The view from the windows was nonexistant.
location in old Montreal I was charged for 5 phone calls when I only made one
Charm of the old building, courteous staff and proximity to historic sights and good food and galleries. I would have liked to have more light available in the room.
We came to celebrate my boyfriend's birthday and enjoy some downtime before the holidays. Every detail is considered at this hotel. The staff were responsive, warm, and very accommodating. We stayed in a petite suite, loved the spa tub, rainfall shower, and plush, down king-sized bed. The Verses restaurant downstairs offers impeccable contemporary French fare, and Olive and Gourmando just down the street is perfect for fresh coffee and croissants in the morning. We will definitely stay here again.
Very accommodating. Great neighborhood. clean and nice. Terrific service. Nice restaurant and breakfast spread. Rooftop bar. Overall the staff could not have been more responsive and very accommodating. Our room was very nice. A petite suite, loved the spa tub and comfortable king-sized bed. We will definitely stay again. Staff (Melanie) needs to be careful sending clients to tourist restaurants. We specifically stated no "tourist restaurants". There are so many lesser-known restaurants that are fabulous and worth trying. We were sent to Vieux port steakhouse for sunday brunch. We had slop. We arrived sunday morning. After we saw many terrific cafes and brasserie. And please note she (Melanie) did NOT tell us about the rooftop bar or your new restaurant. Perhaps we would have gotten our sunday late morning/ early lunch there.
Nice rooms, two excellent bars/restaurants in the hotel and very friendly staff Nothing worth mentioning
The hotel location. The breakfast. The bed. Staff not very friendly. Staff cold in manner (fake smiles). Control of shower temperature difficult.
Room was spacious and well appointed, with excellent bathroom. Buffet breakfast was well worth the extra paid on booking (but the on-the-day cost was high). Location was between the old town and the modern business/shopping areas - ideal.
helpful staff at the entryway....friendly and gave suggestions for restaurants, bars, etc. one lady @ check in was quite unfriendly
Bathroom View Location Staff Food Pool hard to swim laps in with kids in there
We thoroughly enjoyed our brief stay. The proximity to the old city attractions allowed us to park the car and walk/cab where we wanted to go. Concierge provided guidance to attractions and set us up for a romantic anniversary dinner at a top nearby restaurant. The service was outstanding and a great value. Merci pour ce merveilleux séjour!
Please write at least 15 words
the bed and the view the room was to small
went to a wedding concierge was very helpful
swimming pool and sauna. bathroom house-keeping was poor. Bed could have been more comfortable for a luxury hotel. Water in the room should have been free.
The staff were very helpful and friendly weather recommending a bottle of wine, places to eat, or just general directions. The location is fantastic bordering the Old Port and Downtown sections, and is very easy to find from the highway.
Spacious room, large bathroom, separate shower, kitchenette facilities Very few vegetarian choices on the dinner menu - actually no choices for main courses
Friendly staff, separate bedroom, kitchenette with small stove, cookware and kitchenware, in the heart of Old Montreal.
location Service very slow. Noise of other hotel guests. Room not serviced on second day bad form. Night porter not polite.
Good location with very helpful staff.
the room was great and the hotel was very well located
The room was lovely and we liked having a mini-kitchen. The staff behind the front desk was very knowledgeable and gave us great recommendations. Going to the bar for a cup of coffee in the morning, I received cold coffee, which they did replace, but there was a lot of chaos there. Somebody came in to stock the alcohol for the bar, three other staff there, but it still took awhile. Then while drinking my coffee a supervisor came and was reprimanding those 3 staff people, instead of taking them to the back room to do it.
Having stayed in two other hotels of the same category in Montreal over the same week my favourite is Le Saint-Sulpice. The staff in all three places was equally friendly. Where Le Saint-Sulpice is coming in first is the equipment and the feel of privacy and comfort transported by the suites. The kitchenette is fully equipped, a decent bottle of wine readily available. The living room is spacious. The covers comfortable. The bath is nicely lit. It is equipped with high quality fixtures and care products. Did not try breakfast so I can´t comment on it.
Very spacious for Old Montreal No on-site parking
Very nice ambience (including fire and candles in the lobby area), large suite, fabulous location (perfect for wandering around Old Montreal, cafes, restaurants, and browsing the boutiques). In addition, I forgot something in the room, and the staff kindly agreed to send it directly to my home.
Very nice hotel. The suites were enourmous. The satff working the door were great and very helpful, especially since the front desk staff couldn't be bothered. The staff at the front desk were less than helpful and I was ignored on several occasions standing at the front desk. The concierge seems to be hit or miss it terms of actually being present to answer questions. .
Staff, lobby, suite, furniture, amenities Breakfast buffet not up to par i.e. Only one type/flavor of yogurt, poor selection and appearance of fresh fruit, strange-tasting orange juice, and no oatmeal! Also, no complimentary tea/coffee service/self-service 24/7
Walking around old Montreal & comfort of hotel
Friendly and attentive staff, convenient location and very comfortable room made this a perfect introduction to our visit to Montreal.
Attentive service, lovely common areas, charming rooms, loved the library, had drinks in the library no
Staff was exceptional and went out of their way to ensure a seem less guest experience. Accommodations were beautiful, well-appointed and thoughtful not to mention entirely unique in each guestroom. Spa was only open by appointment so no fitness or spa services were experienced. The hitel restaurant was good but not great although it was impeccably styled and the wait staff were wonderful. Menu could use more options
People where amazing to work with and helpful Facial was ok at best and overpriced
I liked very much the quietness of the place. I enjoyed the comfort of the room and appreciated the attentiveness of the personal.
The hotel had a gorgeous decor and felt sumptuous There was no wi-fi!
The service & hospitality provided by the staff plus the hotel's excellent location. N/A
This hotel is classic and elegant. The staff are all personable, experienced and thorough and can answer any and all questions about the area. The room was breathtaking and meticulously clean and comfortable - a slice of heaven. The marble bathroom is flawless and I wanted to ship the bed home. I will return to this hotel every time I come to Montreal. It reminded me of a hotel I stayed at on the Grand Canal in Venice - absolute perfection!
We loved the location, close to so many things, but not in the midst of "downtown Vieux Montreal". Staff was great, very friendly. Concierges, while helpful, did not seem to know the best restaurants to recommend.
The staff, especially Katherine... front desk lady. she was amazing, the most helpful and adoring host! the rooms where clean and presnetable at all times. if you need ANYTHING they woudl arrange in a second!!! lacked a pool and a roof area for relaxing.
- The look and feel of the rooms. - The ease of the process to check in and out. - The toilet was not functioning very well. - There was a bit of hair in the bed when we got there.
The staff was exceptional The business center printer did not work, and the staff did not know how to fix it nor did they put a sign up for the next person to let them know it was out of order
The staff is very nice. Montreal. Wine is not good in Montreal.
My room, bar/lounge, club
Service was excellant, especially the consierge , very helpful with bookings, complimentary car transfer. Very spacious suites, and friendly bar staff. My view was of the offices next door. Apart from that could not fault it.
The Plateau Longe, Otto dining. The room with the shower design was outstanding, loved it! self parking too far
Room service was twice the price of another boutique hotel I stayed at in the old montreal. The mini-bar was not refilled each day. My newspaper was not delivered each morning, I had asked the front desk each morning and the problem was not resolved.
Bedding was incredibly comfortable & soft. Loved having the Bliss toiletries, a nice bonus. The bath towels were no were near the same caliber as the bedding; found them to be cheap & rough against the skin. Rooms were very dark, would like to see a bit more natural lighting.
The pormotion of the room ! No buffet breakfast >_
location, parties by the night, acura compliment for small trajects internet should be free everywhere and not only on the lobby!
Staff were very friendly and helpful. All spoke English well. Centrally located between Old Montreal and downtown shopping. Leave your car in the underground parking and walk everywhere.
The courtesy of the staff, their attention to details and their desire to satisfy the needs I expressed (ie: come back to my room at lunch on my last day ('till 2:00 pm) although I had already checked out, to rest as I was feeling sick that morning). This was very appreciated! No. For the price, my spouse and I were impressed! Thanks!
Location was perfect for our needs (Palais de Congress. The website photos showed and wrote that there would be free weights in the gym, there were none. The gym was not adequate for what was advertised.;
Location is great! Although in China town, hotel is located between old Montreal port and the main shopping street (Rue St. Catherine), 10 min walk to each location. Free Wifi. Good breakfast selection. Helpful reception. Rooms are spacious but dated (8th floor). Breakfast personnel is not friendly, service charge was automatically included the second day.
Clean and accesible to major attractions Noisy at times
Nothing, there was nothing to like about this hotel. For that price it was like staying at a Chinese motel. Lobby looked nice that was it. Rooms, a rat hole looks better. Bathroom well I will not describe because people might throw up. Also if you going to run a hotel on Canadian/French soil, at least make sure one of your employees speaks english. I felt like I was in another country. No English.
my stay was very short but what i liked was the hotel was convenient to the business i went there to do. i liked everything but for the price they charge the breakfast should be free.
Springhill Suites in Old Montreal is one of our favorite sites to visit. The staff was so friendly and helpful. The elevator was having a problem while we were there, but the desk person took us to the delivery elevator so we wouldn't have to climb the stairs. We asked for wine glasses and they were delivered to the door within seconds of us arriving in the room. They were very knowledgeable about restaurants in the area. The cleaning staff was excellent. The room was clean and the bed very comfortable. The pool and exercise room is quite small, but it also was not overrun with children. We enjoyed our stay and plan to return next winter.
Perfect place for families - very economical for what you get. Pool is small and shallow, but perfect for kids, and the parents can relax in the adjacent whirlpool. Nice suite rooms, pool, full breakfast, valet parking, close walk to everything in Old Montreal. We'll definitely be back! '
I would stay in Old Montreal anyday over downtown. The location is excellent. Not far from a tube station and a 5 min walk to Notre Dame, this hotel is convenient, clean and the hotel staff are quite helpful. There is free internet connection in the room. Did not get a chance to use anything else as there is so much to do in Montreal. This hotel is also close to the cruises that you can do along the river. O yeah helpful to have the kitchen as well. Taxi ride from the airport is about CAD*. There is no easy way to use the train.
We could not have stayed in a better place. The manager at the front desk was superb - extremely helpful. The room was immaculate - the breakfast very nice. Everyone was very friendly. Our whole trip to Montreal was great - truly enjoyed the people there. Would go back in a heartbeat - and would definitely stay at Springhill Suites again.
Stayed here for my wife's 60th birthday. We often stay at SpringHills and found this hotel to be comparable with upscale Marriott properties. My wife has asthma, and this hotel was impeccably clean and well run. The location (in Old Montreal, and literally steps from numerous sites & restaurants) is excellent. The beds were comfortable, the breakfast was superior. We will definitely return.
This is our second time staying at the Springhill Suites in Old Montreal. The location is perfect, the seclusion terrific. The staff was so attentive to our every need. The breakfast in the morning allowed us to eat out in the evening at a more expensive restaurant without compromising our budget. We found two new places to haunt while we were there this time. Our first night we went to the St. Paul Street pub, a lively upstairs sports bar with great views of the St Lawrence river and a cruise ship that was docked there. Happy hour lasted from 4-7 pm. We ended up enjoying a few beers and a huge plate of nachos featuring homemade chips. It was a fun evening. Our Saturday night meal was at a little restaurant at the corner of the street right down on the riverfront. I honestly can't remembver the name of the place but the food was fantastic. We opted for the table d'hote and enjoyed the best ever French onion soup, Chicken pot pie for me and tortierre for my husband and a very ...
The hotel is in great location in old Montreal, the rooms are spacious and the staff very polite. The price is very reasonable and in general we were very pleased with our stay.
This was one of the best of 17 hotels we stayed in during our 36 day trip during August and September of 2007. The room was great and the included breakfast was excellent. We would recommend this hotel to all our friends and to anyone looking for a hotel in Old Montreal. You cannot beet its location.
Spring Hill Suites is a modern hotel in the heart of Old Montresl. It is steps from all the major attractions in this district. The hotel itself is clean and quiet ;it's located on a side street the rooms are nicely laid out with sitting areaand desk if you're on business& and bedroom area. The beds are comfortable, Staff is helpful and courteous. Breakfast included in room rate offers standard buffet make your own waffles; cereals; eggs and accompaniments coffee was good. The breakfast area is a little crowded at prime time, but an additional room was opened up on a busy Sunday morning& Our room had no view facing an office building across a narrow street&. The'work out room' is minimal. We had a good stay and recommend the hotel. The old city neighborhood has many fine and expensive restuarants and is busy with street life on weekends. On weekdays the ambience is quieter.
Very cheerful and roomy facility with knowledgeable and friendly staff. Best features: located in the middle of Old Montreal & great breakfast to get the family started. Only drawback: relatively small indoor pool with no windows.
The location cannot be beat, close to the Vieux Port, the Bell Centre, St. Catherine's Street, the Quartier Latin, as well as public transportation. The price is excellent. Clean, large rooms, with comfortable beds. The breakfast was adequate, especially considering it is included, but could definitely have been better.
Great location, close to Place d'Armes metro station, walkable to Vieux Montreal. Modern rooms with great windows, nice bathroom, and comfortable bed. The included breakfast was a low-point in the stay. The hotel, like most of the city while we were there, was under construction, which diminished the overall feel and appearance.
we enjoyed the welcome wine and cheese, the morning breakfast, the terrace and watching the fireworks, the beautiful suite, the chocolates, the car parking service, the fine soaps, shampoos, etc, the music playing int he room when we arrived, the disco music in th evening in 701 the room numbering was a bit strange, we had to walk through what looked to be a service corridor to get to the elevator to our room...I think that we should have been asked whether or not we wanted a staff member to enter our room in our absence to turn down the bed.one of the internets was out of service
Lovely building and room. Food and music was great. Hard to find the location. Was put on hold several times when calling on cell phone to find hotel.
Attended to our questions quickly. Called down for room service menu's that were missing from our room, unfortunately,we never received them.
The canadian breakfast is excellent, the location in the old town The rooms are really dark, the room was cleaned poorly
The room is very comfortable. Staffs are very friendly. The breakfast is so so.
We were greeted very warmly by counter staff and was checked in quickly and efficiently. Valet parking was also taken care of quickly upon check-in and check-out. The complimentary welcome drinks were a nice touch.
Excellent location in the old town of Montreal, able to walk everywhere.Large , comfortable room, good complimentary breakfast and cheese and wine offered in the evening. Would most certainly recommend this hotel. Staff were very helpful. Room was a little dark, lights were needed at all times.
Great location and staff was friendly and attentive to our requests. The "perks" of staying at the hotel has diminished since we were last there - which was about a year ago. There were complimentary drinks and light snacks for our entire stay last time. Just one complimentary drink this time.
This hotel was one of the loveliest travel experiences I've ever had, and I've been all around the world. The hotel is gorgeous - the restaurants, spa, and especially bedroom were first class. The staff was beyond friendly, and helped with everything from booking reservations at restaurants, to scheduling hair appointments, to taking my sister to the emergency room when she got sick. Five stars
very attentive staff especially at the reception desk.bar/resturant very lively with excellent food and drinks.
Centrally located (for McGill visit and proximity to Old Montreal nightlife). Clean, comfortable. Overall great value. Would DEFINITELY recommend.
The location was perfect for us; mere blocks away from Place De Arts (Jazz Festival) and also only a short walk to Old Montreal. The hotel was immaculate, the staff were wonderful, the room was huge and the beds were extremely comfortable. A Keurig coffeemaker was a welcome touch. We will definitely stay there again! That our stay was so short!