The interior comfort and design I was ripped off by Avis (based in the hotel) who where masquerading as a courtesey car for the Radisson Blu Sandton when in fact they were charging R575 to take me from the airport to the hotel. Radisson Blu could not organise a refund for me... they should not support a company who use such unethical business practices and should have compensated me for this exhorbitant charge.
breakfast + gym pillows..... smelt bad
Beautiful Hotel down town Jo-Burg; open since dec08; lift problems
The staff and design.
Access to the platinum spa & gym for free which was incredible 3 levels of machines, lap pool, running track, sauna etc...
Bed was comfortable, staff was nice, breakfast was delicious, gym facilities were outstanding.
The gym is excellent at this hotel - indoor pool, indoor running track, classes, etc The breakfast buffet is also great The staff was quite busy, so I had to call down numerous times to remind them about an envelope I was waiting for. Also the set-up of the hotel is weird, since the hotel reception is 13th flr
The location Breakfast need lots of work, right now it is very poor with no care and super cheap ingredient
Room - new, excellent facilities (suite!) much space, comfortable bed. Quiet airconditioning. WiFi at no charge. Excellent breakfast with big variety & good quality. Hotel design is very new, clean, different. Massage in spa was really very high standard. Some new staff not fully trained yet (tho most good). Lobby bar closes at 11.30(!) . watch the prices in the bar too...
Check in was pretty average, the staff took 20 mins to check me in, and then told me that they did not have a room avail immed, and check in is from 2pm. It was 12.30 pm then, and I would have preferred that they tell me upfront rather than 20 mins into check in. he other thing was getting out of the parking was a nuisance, as I had confirmed with the reception staff on check out, that my key card was validated in order to let me out of the parking, however when I got to the gate, the card would not let me out, and this meant reversing back into other traffic, and going back to the 13th floor to get the card revalidated again. interestingly enough, the staff that checked me in, were the same that did my check out.......
Good service, facilities and atmosphere Parking situation
rooms, extremely well trained staff! the spa was closed at 8 pm!!!!! unbelievable, and also an extra charge , never seen this before!!!!! very negative
I liked that the staff were so friendly and welcoming. The lulu coffee shop is open 24hours. And that the bed was so big and comfortable.
Pleasant driver on shuttle service. No bar, limited food, small sparse room, no minibar, no fruit and water in room, miserable reception staff, untimely watering system during night, extremely expensive.
very well located and the suites were very well finished and very very comfortable.
Cleaning personnel was poor
a good mordern apartment with good decor and appliances, well furnished,however the service levels were low. We did not receive our towels timeously and had to make various calls to obtain soaps and shampoo for the room.The room was cleaned very late see above
The best feature was the location. Its proximity to the airport (8 min) was extremely convenient. Another thing was the size of the apartment which I have rented. It was a 3 bedroom apt. It was the biggest apartment I've ever seen during my travel around the world, and I travelled alot. It was perfect for my family (2 parents and 4 kids). Also the facility security (gated entrance, security personnel, cameras, etc) was at high level. Finally, as far as the price was concerned, I think this apartment was probably one of the best I stayed at for the money I paid. It was extremely affordable, and I will definitely stay there again. I forgot to say that the premises are extremely quiet which provided a very good night sleep. I did not like one thing which I think that should be fixed immediately, and that was the elevator. They had 2 elevators, and only one was working. I think that is a technical problem which should not be too difficult to fix.
Location and parking. Wireless connection bad
Good position and easy access to n1 Booking.com gave me a booking confirmation for r610 per room. But on arrival of the hotel, the lady at receiption insisted to charge me r650 per room. I therefore have to pay r80 extra without clear explaination. Very upset.
The rooms. I had a suite and it was very comfortable and clean. Some rooms are extremely noisy due to adjacent building sites. The first room offered was facing a construction site and was unacceptable noisy. There was no soundproof windows.
the location was great
Close to the are I wanted to stay in - all facilities provided.
Room services, the spa, the gym and the place where the hotel is placed I did not find in the online booking the possibility of getting a hotel's Taxi
New, central & clean I addressed a letter to the General Manager on check out outlining a couple of points that I felt you should be aware of.
The Rosebank is a great hotel with excellent service. Despite not having a booking, they were able to accomodate at short notice. I would recommend this hotel to fellow travellers. The hotel is well designed. The construction. Although this didn't affect my stay, it did make it obscure the hotel entrance somewhat.
Very friendly, attentive staff. The travel desk rates for cars/taxis was quite high.
foyer is amzing staff talk way too loud in corridoors
It was clean and quiet. The hotel was about a half hour drive from the airport. We thought that since there was shuttle service that it would be near the airport. Perhaps there should be a notation that it is quite a distance.
Location Service has great intentions but very poor delivery; excessive internet charges; food variable to poor
very nice staff the building works were ot complete
Very nice rooms. Classy interior decor. Friendly staff and courteous service None
the location, the rooms i have stayed many times at this hotel but their service levels are decreasing every time. check in was slow; they couldnt process the bookings.com reservation and i had to wait for abotu 20 minutes without makinhg any apologies, the service in the bar was slow; while they have waiters i had to go to the bar to place my order after being ignored for 15mins, the order never made it and i walked out
upmarket area, nice shopping
This was the best hotel I have ever stayed in. The extra touches e.g. rose petals and chocolates on the pillow at night were lovely. The bath in the bedroom and the seperate shower were great. Every attention to detail was taken e.g selection of dvds in the room and there was even mood lighting in the corridors and lifts. Melrose district has a nice selection of shops, restaurants and a good beauty salon. One of the main plus points was it was a secure and safe area where you could take a stroll at night. The only negative point was the one day the hotel forgot to send our taxi to collect us from Gold Reef City and we had to wait 45mins for them to get one to us. This could have been a one off mistake as in general we found this service reliable and the drivers were friendly and made you feel safe.
The hotel design is beautiful, and the room was very inviting. The food in the main dining room is excellent. The staff is very friendly and welcoming. It's a beautiful place to stay. The hotel says it's truly 'hip' but I didn't see any evidence of environmentally friendly practices that I think of as being hip. For example all linens are white; there's no message in the room as there are in many nice hotels about re-using towels if you choose. Also, for a hotel labelled "african pride' and hip, i would have liked to see more African elements incorporated into the textiles, linens, towels, paintings. The emphasis on luxury to me often over-ruled the hipness. Breakfast should be included, as it is at many other fine hotels. And for a business hotel, the internet was down on the computers in the business center for a day and a half at the business center. Some things didn't get restocked in the room each day.
The room that i booked was not the room i was checked into. Booking.com show the penthouse suite as the superior room. This was very disappointing
Comfortable bed, DVD player with a small selection of DVDs in the room, free internet (slow speed though) and good location. No gym or indoor pool
1) It's location at the center of the new urbanist Melrose Arch town center. 2) Amazing room, lobby, pool, and restaurant design. 3) A completely safe and secure walkable environment in Johannesburg. 4) Great restaurants all around. Quite pricey.
absolutely NOTHING!!! the check in was ridiculous.they gave me the key to a room that someone was already staying in, and i entered this woman's room to her shock at 2.00 am.the rooms are badly designed.the amenities in the bathroom are terrible.the room was extremely cold.this hotel for the money,is a complete waste, and the African managers and staff are not educated to be running this now very bad hotel.
The amazing decor and lighting effects. Excellence of service. Ambiance of "library lounge". Internet connectivity. Central position. Duvets are too warm, need a cotton blanket as an alternative. T.V. reception poor quality. Restaurant menu too fancy.
All the staff were courteous and always willing to assist in dealing with whatever issues that came up.
The 24 hour lounge due to the jet lag we had.
The attention and the profesionalism. The tennis courts and the wanderers club
Very comfortable bed and pillows
Very good deal booking on Kayak. Excellent location, close to everything. Well designed parking, making it easier for shoppers with bags. Swimming pool area nice. Front desk staffer could be friendlier..
Quality and comfort of the room particularly comfort of matress, seperate shower and temperature control.
The facilities, dinner and breakfast services
The position of the hotel which I consider central to most shopping centers and restaurants, the free parking space within the hotel grounds. At times, I found the elevators pretty dirty.
My stay was very short, but very comfortable The room was somewhat claustrophobic
At the time of check-out , they charged a different rate for one of the days than the price originally quoted at the time of booking. This was not mentioned at check-in!
The hotel is attractive, modern and very well located. Although attractive, the hotel is starting to age as it is not well maintained. My sheets had areas where they were torn - rather disgusting for a 4star facility. The bed throw had a cigarette burn mark. As for the bathroom, the bath had black stain in it, the shower did not drain well and puddled around my feet. The wallpaper had patch work - little blocks pasted over areas that had obviously been damaged.
service, cleanliness lack of gym
The service is much more lower than the Capital Empire while the building is excellent and clean. Service.
It was clean The standard room was a MATCHBOX! I was expecting a 5-star hotel rm and it was more like a very clean hostel room, only slightly bigger. Very clinical feeling, not warm and inviting at all.
Everybody was concerned for your well being, excellant stay would definately recommend just for the way you are looked after
Good for access to shoping mall. Nice large room with all amenities.
The staff and general enviroment is good House keeping is not up to date and there is no room service
Not sufficiant tv programs, poor picture quality - a little shame for these days media facilities. By the way: Internet should be free!!!!
I found the staff to be very obliging and the hotel situated close to all amenities. The rooms are well appointed, spacious and reasonably priced.
The convenient location, security, excellent location in terms of shopping, entertainment & easy access to highways The 2 bed suites should have 2 bathrooms and should come equipped with an oven in addition to the stove top & microwave
nice bed, proximity to mall facilities. although booking.com accepted my Visa Electron debit card payment, the hotel did not and I had to get to the hotel by 18h00 to secure my booking. This was not a problem this time, but it really would be good if everyone would accept this form of payment - it is perfectly valid.
Very good service. Kind people.
Venue,close to eastgate Very dirty hotel.Never vacumed once during my stay.
This is a terrific hotel. Location is right across the road from the airport train. Excellent staff, lovely room and great breakfast. You could not fault this hotel. Check out is 11am but they let us keep thie room till 5pm as we had an evening flight home.
The hotel is situated near the Gautrain, it is a very nice hotel with a very good breakfast. The staff are friendly, the fitness center is OK
The breakfast staff. If it had not been for them, I would have just cried. They saved me not moving to another hotel. Everything! I could not believe this was a Radisson Blu. It makes me scared to book another Radisson hotel out the US
The location of the hotel is good as it is close to Santon shopping area. Place is reasonably secured. To reach the exit you need to use two separate lifts.
location of the hotel Upon my arrival to the hotel, the receptionist asked me if I needed assitance for my luggage! I think this is shame for a 5 star hotel to ask such question. Also, the receptionist did not tell me that there is a shuttle bus provided by the hotel though I asked him!
Was a very comfortable stay. Got what I needed. very friendly and helpful staff Didn't care for the shower/bath set up - strange! And pool needs to have a better set up for lounging
The location of the hotel was great -- took the Gautrain from the airport to the hotel and back again upon my departure. The hotel itself is stylishly appointed, and every staff member I interacted with was very friendly and helpful. The food was also quite good.
It is central situated. Rooms are pretty. The only thing I missed was a balcony.
Great rooms, nice lobby, fast free WiFi, proximity to Gautrain station everything was great.
Staff are very friendly. Breakfast is super! None
Location, Design, Breakfast The prices of your wines at the bar are exorbitant.
The room was very clean and extremely modern. Very nice set up, spacious, and accomodating. This would be a 5 star suite in the USA. The location of this hotel is a bit sketchy. Not in a great part of town when compared to other comparable hotels in Johannesburg.
Nice appartment in shopping mall. nothing.
The staff were excellent as were the accomodations. Although the location was not by a lot of the malls etc, it was only a 3-5 km drive to Melrose Arch, Sandton, Bruma Lake etc. We also booked a one bedroom suite and were able to upgrade to a two bedroom suite. The cost of internet but that is all over South Africa.
servcie is good, and she space is very large The network can not be connected for 3 days
The hotel is a quiet, location with easy access to amenities.
Location, wonderful Staff, cleanliness, amenitiies in suite, on-site restaurant, kitchen and on-site supermarkets, gym, convenient tours from hotel Lack of air conditioning
This is an excellent facility. My daughters and I had a very good time there. It will be my hotel of choice from now on.
lack of nearby restaurants
More floor space for less money. Friendly staff. Nestled in the midst of primary amenities that you might require. Easy ingress and egress to the N3 highway.
The staff was amazingly helpful, courteous, and gracious. The room was excellent with lots of amenities, space, and comfort. There was a grocery store, liquor store, post office, an excellent bistro, and other shops in the complex making it very convenient. Not within walking distance of anything outside the complex but not far from lots of sites and malls available within a short taxi ride.
The hotel is very upscale, possibly one of the best hotels in the area. The hotel staff, was excellent and the room serice was great. The only negative that I do have is that there really wasn't a business office for guest to use during the stay there.
Staff; attention to customer needs; shuttle to shopping centers; rooms; cleanliness;
This hotel is amazing! The furnishings are gorgeous and everything is the highest quality. The reception staff are helpful and lovely. The restaurant waitstaff for the dinners aren't very attentive. (You can see by the triviality of this just how nice everything was)
Very good standard of care and high level of attention to detail. An excellent place to stay in joburg
Staff were friendly and the service was good. It's quiet, beautiful,central and safe.It's one of the few places you eat well in Joburgh . I didn't like the maid cleaning our room while we were at breakfast. She should do it when we leave. And she came to turn down the sheets while we were in the room, our last night, without asking our permission and mixed up everything that I had put aside to pack, while I was busy talking on the phone,in the living room. Very annoying!. She also moved my things around while dusting ,and didn't return them to their place...my medication and belongings were mixed up with my sons,daily. And when I corrected her politely, she didn't like it and didn't respect my wishes.otherwise all the other staff were very good.Also it took them a long time to get my hot water and lemons and honey in the mornings, half an hour or more!
Opened in June 2010 and located in the Business section of Johannesburg this brand new design hotel is staffed with courteous people and offers for fabulous rates all amenities needed from bar and restaurant to very comfortable rooms with walk-in bathroom and excellent bedding. Had a great stay and will definitely go back and/or recommend
The location of the hotel is very good. The night auditor was a little unfriendly but the rest of the staff made up for this. The parking is too small for my 4x4
The service was great and the staff cortusy was ludable. The food at the restaurant as well as the breakfast were excellent. No leisure activity at the hotel or nearwhere around it. No Gym, Swimming pool.
The staff, the environment and services were phenominal. I dont complain. I liked everything. God bless you!
The staff treated us like gold and we felt very much at home. Thank you to all the staff at the Protea Hotel Fire! & Ice. Keep up the excellent attitudes you have! The hotel is not very clearly marked from the entrances at Melrose Arch. Perhaps a sign here and there would make it easier to find. Parking area was well marked though.
The shawer box is within the room and there is no door, thus the steam goes into the room and the cold air comes in the shawer bow... the first time I see this.
Free Wifi available in room and restaurant - this is something that puts the Fire & Ice above alot of other hotels. The restaurant had a great range of food with great service. I had some issues with my booking that took some time to solve however all other aspects of my stay were above expected.
The decor is great, and restaurant staff fantastic. We had a very pleasant stay and would definitely visit again. Pillows uncomfortable and cleaning staff noisy in the mornings
Location Quality of room service breakfast was very poor - scones inedible!