ロサンゼルス国際空港のレンタカー

肯定的： Nothing! We couldn’t rent a car with that company and.. we paid a insurance for nothing!

否定的： No one came to pick up us! We have to take a bus when in the instructions said call to pick up. When we called, a recorded voice started to talk.. we hadn’t the opportunity to talk to a person.. then we did a research about ACE and has the worst rating of all and a lot of complaints..

否定的： They try to up sell on everything and delay the process. Its realy annoying when you are trying to get going AND THEY ARE HOLDING YOU UP.

Just don't do it!

肯定的： None

否定的： Everything

Customer service was horrible!

肯定的： Nothing

否定的： Poor customer service. Lack people skills and service. They wanted to charge me extra for driving over 100 miles per day because I failed to check off a box that 95 percent of people renting their fail to check off. The lady in front of me had been waiting for an hour to get a paper receipt acknowledged that she dropped off her car she rented. The people were waiting on cars that were promised and yet had not arrived. The man in the counter was taking out his frustration on failing how to handle working under stress on the customers. Never going here. Btw no I didn't rent. Ended up going to Avis and they were able to get me a car in two minutes time from when I left this horrid place.

2hours and 30 min to get my car !

肯定的： Clean car

否定的： + clear lack of indications on how to get the shuttle to reach the renting location + 2 hours and an half to finally get the car ! (everyone there was in that situation too...) because only one human and two remotes on Ipad to handle dozens of customers. + My Kayak insurance seemed not to work and I had to pay a way more expensive one in the end (+$100) what makes it exactly as expensive as If I rent it directly to Enterprise Rent A Car

Didn't honor contract deal, no actual clerks for customer service.

肯定的： The only thing I enjoyed was the greeting from the person on staff. He was friendly, helped navigate me through the confusing process, and personalized each customer interaction. He should get a promotion.

否定的： Location of the property was difficult to find. I arrived via Lyft. We passed by an abandoned office building with the address of the location. After driving down another street we located the office. After the initial greeting, I noticed there were no staff physically located on site to help us. The guests before me were placed in a station with an Ipad where they were put on Facetime with a staff member. After hearing their disputes with the changes to their initial contracts, I knew it wasn't going to be a simple transaction. The gentleman before me was asked to be charged an extra $300 since he didn't book directly through Ace for incidental purposes. He had adequate insurance and everything. It was my turn on the Ipad. Once the clerk confirmed my reservation number, they told me I didn't have unlimited miles. I reiterated the fact that it was included with my contract. The only thing they could offer was 100 miles/day. I am in the process of selling my home in Las Vegas which required me to make a quick trip into that town. Their next offer was 120 miles a day. Everything else was going to be an extra $.40 a mile. From a person who has to travel frequently, I prefer friendly, honest staff who can help me on my way through my journey. Once I realized this company was trying to find other ways to charge me beyond was I was originally promised, I decided to leave. I will never use Ace rental car again. I walked down the street and used Thrifty, which gave me an honest price, and honest answers.