Very clean, quiet and accommodating.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Location Maids Front desk staff on more than one occasion Very small rooms
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Customer service The sofa sleepers
friendly staff,premium location.
Outstanding service and courtesy were the hallmarks of our stay here. The room was immaculate and well cared for. The location was perfect for everything we wanted to see and do. The conceirge was outstanding in his helpfulness. No coffee maker in the room, yikes, missed that first, fast heart- starting cup.
Everything about the hotel was fantastic, the staff were very courteous and helpful and all made a point of knowing my 7 year old son's name. Not applicable.
Very comfortable and pleasant stay . Excellent service and perfect location.
Location was great. Wonderful room. Two good restaurants with great staff but a bit expensive. All staff members were great! Fitness room was available even in this boutique setting. My son lost his stuffed animal while we were there and they left a new one in the room for him - it made him very happy (they later found his but let him keep the new one, "Freddie". Restaurant was too expensive, especially for breakfast. Fitness room was a bit small.
The room was lovely, and the staff was courteous, helpful and efficient.
チェックイン及びチェックアウトが、基本的に機械相手で、クレジットカードを自分で読み込ませる等、フロントマンの介在がなく、従って、アメリカで往々にしてあるフロントマンの間違えが全く無く、安心できた。 地下一階にあるフィットネスクラブが、朝6時から使えると言うので、朝6時に行こうとしたら、エレベーターが動いていず、フロンとマンに頼まなければならなかった。６時40分にトレーニングを終了して自室に戻ろうとしてエレベーターを呼ぼうとしたが、フィットネスクラブのある地下一階までエレベーターが来なかった。階段を利用して一階まで行こうとしたが、途中にあるドア-が、「行くことは出来ても戻れない」との警告文があり、この先がどのようになってるのかも不明で、階段も利用できなかった。要は、エレベーターが動き出す7時過ぎまで、フィットネスクラブに缶詰になった。恐らく、フロントマンがエレベーターを地下一階まで移動可能なモードにするのを忘れていたのだと思う。まぁ、アメリカではこの種のアクシデントは良くあることなので、That's America!として気にしないでいられる範囲内のことではあるが。
Location. Easy walk to many attractions as well as to my business destination.
The hotel in a very nice location and the room very comfort. they give to me Room No 403 we can't sleep because of the noise of the air-condations from out side. and the hotel staff are not frindly
Service was excellent They changed me an extra 200 dollars when I checked into the hotel, despite prepaying on Kayak
Location was great. Checkout was advertised as 3:00 PM, We were not able to check into our room until 5:00. When we did check-in we had already pre-paid for a Fabulous Room, but the staff member that was checking us in recommended we switch to a Spectacular Room since we had a young child. He said the Fabulous Room would be too loud due to the location of being on the top floor under the bar. We agreed to change rooms, but were only offered breakfast vouchers which we knew we wouldn't use. After we walked away my husband said he felt like the guy was a used car salesman and that we got played. We went back to the desk and dealt with another employee (Harry) and he switched us back to our original room and said that the room was not that loud.
Great bed, nice, modern room. Amazing location. Our room had a view of a brick wall, very disappointing. The room service was very poor and very expensive. Travel channel fans, don't come here expecting an amazing sandwich, it is no longer available.
Great location also amazing views ,fun staff and lobby had nice vibe turns into social setting with a DJ When I arrived was able to get a room right away as requested but it didn't have a view . And had ask the guy that was checking me in if I had a view he says yes I do , I walk in to my room it was a room facing the inside I of the building no view very disappointing so went back down and young lady was able to get us a much nicer room very happy . During the evening they have DJ in the lobby so when out all day and came back you requested your room key in order to get in the hotel not happy about that