Staff are friendly
Staff were genuinely there to help and we were extremely happy with their attitudes. Staff seemed happy to be at work! Our room was very, very good, facilities were excellent and any needs we had were sorted out immediately. The hotel was fantastic, we ate at both internal restaurants. The main cafe on the second floor was quite good, and we chose to have Sunday brunch at the 26th floor restaurant. That was about average.
Large room and bed, elevators arrive quickly, clean and tidy, great bathroom. Staff renders prompt service upon request. Nice restaurants in the hotel. Upon arrival I had to pay a RMB 4,000 deposit which was charged to my credit card. I had not seen that before in any other hotel and did not know this in advance but had to accept it. When checking out, they did not offset the downpayment against the total bill, but instead charged the total bill amount to my credit card and then informed me orally that the RMB 4,000 deposit will soon be refunded to my credit card account. I did not receive any written confirmation thereof. I just trust things will be in good order.....The hotel staff is generally very helpful but english speaking capabilities are fairly limited.
The Hotel is excellent, service is great, the only thing that i will change is this unbelivable expensive breakfast, 150 RMB ($22.50-) they are Way far to justify this outrages price. I have been in hundreds of 5 star hotels in china with 3X selection and the price was a lot less. Also i will change this rule that you need to make reservation a night before to comit for breakfast in order to pay a 100RMB( $15.0-) we are business people who visit for short time, we don't know what we do in the next minute.( i think it is enough that we are Guests. this is our commitment, no need to make it more hard for us. I dont have any complaints, they where great in everything, i just take my money for breakfast and spend it on a good steak for lunce some place else.
Very friendly staff and very helpful. Great position for shopping and the lake. Would recommend to stay.
Easy check-in. Was upgraded to a suite which was very nice. Good location and very easy to get a taxi.
The staff tried hard to accommodate my requests and using English was no problem at all. The breakfast buffet was delicious with many choices. The room was quiet and very clean. It was good value for the money, I thought. I forgot my camera battery charger in Japan and, amazingly, they came up with one that matched. No, not really. I was satisfied.
Friendly staff, good rooms with a fair size and a comfortable king size bed. The location is good for shopping, but a 25 min walk to West Lake. We visited to great restaurants on the hotel. The Orientel and the Italian Valentino. Absolutely worth a visit, and probably some of the best restaurants in Hangzhou. We arrived on sunday afternoon and was pleasantly surprised by the standard of the hotel and the room. However, we woke up 8.30 by a terrible awfull noice from demolition work going on just outside. It was unbearable to stay in the room, and if we hadn't just stayed there for 2 nights I would have claimed my money back. They just can't give you a room like that and pretend it's OK.
Very good staff members and willing to help. None