Staff were very friendly and helpful, much better than the 5 star plus hotel we stayed in Cairo. When our returned flight from Cairo was cancelled Asmaa and Marwan went out of the way to help us with their personal phone to call the airlines, just great small rooms but then it is a 3 star hotel
It was very clean and the staff were extremely friendly and helpful Nothing
Free bus to town To far out of town, about 3 times overpriced, wifi didn't work, air con in room stopped working
The location was not good, far from city central and nothing around. The frequency of shuttle service was low and returning time to Hotel had to be informed individually. The rate seemed to be high considering the location and service.
The hotel has very nice Nile river view. But the service was very bad. There is one restaurat in the garden. That restaurant was really crazy! The restaurant made very noisy music from 23 o'clock until 2 o'clock(midnight). I couldn't sleep completely until finish the music! The hotel has a tour for Abu Simbel. The price of tour is too expensive. It was double normal price. I can't recomend completly the hotel.
The amazing vue from the room The room is ugly and was not clean. There were hairs in the toilet and bed. The breakfast is a joke and miserable. The water od the swimming pool was ice cold. The hotel is way to expensive, and offers nothing special, but a lot of bad things.
Excellent service, wish we were informed about the shuttle to shopping when we booked. Also it got quite chilly in the bedroom at night. Staff and the managers were very polite and helped as much as they could in their power. Thanks a lot for the lovely stay.
great experience , nice location
The view from my room and the pool Restaurant
I contacted Helmy Mourad at the hotel to help arrange transporation to Abu Simbel. He was extremely helpful and arranged our transporation. Room just had basic furnishings with hard bed but all of our hotels had very firm mattresses. Restaurant was not that great.
Many f the rooms have excellent views, we were lucky to get one. The restaurant is decent. The staff was ok, sometimes, other times awful. Their excursions were on the pricey side (but we liked the one we did: Abu Simbel) The place did not inform us they were cash only, and checkout took forever. The location is kind of far away from town.
I say. I forgot a bag with all my money and passport on the premises in the dining room.It was found when I was on a trip. Our driver was telepohoned and I was infromed even before I realised I misplaced my things. Saved a lot of nerves and basically testifies to a general honesty.