Neatness and privacy of the room
See above remarks, also fancy rooms, breakfast fairly good. None.
The very helpful staff, clean rooms it is straight under a busy landing track for Johannesburg International airport, so not suited for people who want to sleep in a bit after a late arrival.
Adequate space in room. Wide variety breakfast. Friendly staff. Swimming pool was dirty upon arrival. Room wasn't cleaned properly the Wednesday, no fresh towels, drinking glasses were provided. The satellite channels wasn't available one evening.
Excellent location - close to airport, mall. very clean. No
The hotel is new, very clean and modern. The staff on duty was not able to find our booking, was rather unpleasant to have to sort out the booking upon our arrival @ 8pm.
I made the booking for my Mom and my Dad. I visited them and i absolutely loved your place. The staff is brilliant and friendly. Your rooms are fantastic and i will recommend for anyone to stay. We are in the same industry and believe me to have a place as stunning and proffessional as your, you must have the Best Trained staff. Thank you for making this experience such a brilliant one for my Parents. H Smit None what so ever!
Concept of self-contained unit above a personal garage. Complimentary internet. Compact room
Very clean, new, all facilities were great and exceeded our expectations given the low price! Breakfast could be improved, but it was ok, nothing to complain about.
Unbelievably friendly staff who were a huge help to us with arranging rides and planning our days. There really wasn't much around this guest house to do. There was a casino and a mall and everything else required a fairly long cab ride.
The owner was very friendly and helpful
I could come and go as I wanted. I had a remote for the electric gate. The owner who lives on the property has two Alsation dogs. One barks continuously day and night.
D'Mello was a great host over the very busy World Cup time. A very safe and secure property. Very close to major road ateries making travel easy. Loved CarnivaL City which was very rear by. D'Mello could not do enough to help us in any way he could. Great B & B style accommodation. We hope to come back in the future.
No problems Every thing was fine
Comfortable place, very friendly and accomodating staff.
everything about the hotel was excellent and the hosts were quite freindly too.
very friendly and accocdating owner
The service and the quality and size of rooms no
It felt like home
No Wi Fi. The owner just wants your money. a complete rip off. Get away from this facility
We were 3 of only 4 guests and yet full service was provided, including the chef cooking early.
Staff was very friendly and the meals were good. Very accommodating and the staff answered all my needs.
Staff was very friendly and the meals were good. Very accommodating and the staff answered all my needs.
Generally ok. Staff were nice and helpful. nothing
The room was nice, with a real vault. Breakfast buffer was good. Room service was somewhat exotic. Extended walks.
rooms are well maintained location is good only flights move over the head recreation is good with in built ring football
I liked the free shuttle service to the Airport and Shopping center. Also the buggy service offered to pick you up from your room in case you need a ride with all the baggage. Wake up call. The room was big as well as the bathrooms. I did not like the long wait at reception especially after a 23 hour flight. the staff in the evening were a little slack and could not find my booking, after some searching it was found. I had trouble getting a buggy to come and pick us up and had to call about 3 times to be able to get the last shuttle to the mall. The morning staff was much more helpful. THe shuttle in the morning was packed and we had to fight to get a seat.
Near to airport and shuttle bus service from airport and to shopping mall No
Environmental, safe & secure, very friendly & helpful honest staff. Birchwood Hotel is a great hotel with great values.
Service, the complex has lots of outside parks, spa 24hrs, outside dinner and breakfast facilities, Shuttle service. the hight of the room.
free airport shuttle
When I arrived at about 9 pm, the computer system was down. Although I had booked previously and had a reference number, I had to wait about 45 minutes for my room. There was no senior/management staff available to assist the staff at reception to handle the difficult circumstance, and I find this totally unacceptable!
Location Shower was dirty; airconditioner did not work; non-smoking room smelled of smoke
シャワーの水量は抜群！こじんまりとして大変良いホテルです。24時間警備スタッフがいて、セキュリティも問題ありませんでした。英語が話せればフロントスタッフも色々と対応してくださいます。食事も大変おいしいので、日本の方の口にもたぶん合います。空港からホテルまでは、タクシーで15分〜20分ぐらいです。 6月ということもあり、暖炉に火は灯してありましたがレストランが少し寒かったです。もちろんエアコンはありましたが... また、ヨハネスブルグという場所のため、移動はホテルからタクシーを利用いたしました。
I regard the "unenclosed" bathroom as entirely inappropriate for a hotel at this price level and would not have booked there if I had known in advance. I woudn't stay there again for that reason.
Shuttle bus, clean rooms, good breakfast Rooms very small. Not the Metcourt Laurel we have stayed at before
Very modern & cold.
I had no problems with the hotel, it fit what I needed it for. A big plus is all the onsite amenities (casino, convention center etc..) not at all
cleanliness. average. hotel and its facilities were fine, but not as described on the website. a seat in the corner of the room does not constitute a 'seating area', and two single beds is not a family room. also, the walls appeared to made of paper, extremely noisy.
This was a very safe and close place to stay on a brief overnight airport visit. It was clean and nice, and easy to get out and walk around and have a meal even though we were really jetlagged. The IDEAL airport hotel. It obviously had more to offer than that, but that was what we needed. I did not like only having a curtain - rather than a door - between my bed and the toilet.
I chose the hotel primarily for its proximity to the airport. The free shuttle to and from OR Tambo was very convenient. I was not interested in the casino, but found the restaurants within the complex provided a nice variety of meals. The staff were very friendly, everyone from the desk staff to those we passed in the halls. Our international flight did not leave until the evening, but the staff allowed us to store our bags and relax by the pool throughout the day. The breakfast included was delicious. I could not believe all the choices. I have no concerns
The hotel is new and very functional with adequate food It would be better with a gym
The room was very comfortable and clean, and I also liked that I could open the door for fresh air. In the evening I meandered over to the casino area and there were plenty of restaurants plus the casino itself was fun. In the morning I had the breakfast buffet which offered everything imaginable and was very delicious. My stay at Metcourt was a very positive experience and I would stay here again.
The hotel is located in a secure complex. All facilities are within walking distance and the staff are the best!
Accesibility from airport and to the Gautrain system. The mall within the complex including cinemas. Great stuff.
The staff was top notch. Most went above and beyond to assist. The room was comfortable and accommodating. They made me feel welcome and made it easy to relax after a couple of very busy weeks of travel. Strong WIFI, nice business services area. I'd stay there again. Thank you! The bar was a disappointment and a stark contrast to the rest of the hotel. I waited about 5 minutes before I finally had to get someone's attention to take my order (even though there were 2 workers behind the bar the whole time). The layout is not conducive to starting conversations among others at the bar and neither was the staff. I felt like I was inconveniencing them. Also, restaurant staff came to the bar and talked about dining patrons right in front of the guests at the bar. Not professional.
Clean, friendly, easy
Clean rooms, nice bed, good restaurants nearby and great breakfast. Shuttle service back and forth to the airport was excellent. Older rooms, staff is okay and hotel a bit pricey
The security no.
Quality of room and restaurant were nice, as well as location close to casino. Ordered wake-up call - never came, lucky to have woken up on my own. Ad said international outlets were in the room - they were not. Airport shuttle bus had a schedule, arrived on time, but then didn't depart for 15 minutes.
Very nice hotel and casino, luxury rooms and amazing breakfast I had a squeaking pipe in my room and it was hard to sleep bacuse of the noise
The breakfast buffet was grand The rate and size of rooms. Was a little expensive for rooms of that size
Liked the restauruants in the complex and level of security Just too far from Joburg centre
Check your bill!!!
two bathrooms, bed was comfy Room service answering telephone was very rude to me, food was poor, lights in bathroom didnt work. very expensive for the time I had
Staff is excellent, very friendly
The friendliest staff I've ever encountered, perfect rooms with plenty of comfort, marvelous shower and great food!
No curtains on the glass door, consequently too light.
Facilities were excellent.
Clean and modern hotel, good lounge area, well-stock bar (honesty system), good security. No heating, so quite cold in winter.
A unique guesthouse, home-like, not really a hotel, with lovely accomodations and good breakfast. Staff were nice and friendly, and in response to my booking form request, arranged a tour of Johannesburg and Soweto, and arranged late transport to JNB. No.
Great location for someone arriving Johannesburg one day and leaving the next. Hotel is 3-minute walk from Airport, which has luggage carts you can push over there and leave. Bellman will take you to ticket counter for check-in the next day. Great staff, genuinely pleased that you are there. Excellent food. Soundproof, no airport noise. I normally stay at Sandton Hilton near my business partners' office, but when staying overnight to connect a flight the next day, the added cost of this hotel is absolutely worth while. I shall return. Cannot think of anything I did not like.
convenient Transit hotel close to airport, with reliable shuttle, reasonable rooms, nice breakfast and easy access to range of restaraunts. Price was hiked due to World Cup
This hotel does not justify the 3000 rands that we paid for a one night stay. It was the little things that let the room down - stains on the duvet cover and towel, no bath robes, hot and cold taps the wrong way around in the shower. However it was the rest of the hotel that was the real let down. Corridors full of detritus, and worst was the lack of restaurant. The staff directed us to the adjoining casino which was full of family restaurants - offering plenty of selection but nothing of quality. Breakfast in the hotel was diabolical with piles of limp egg and bacon that seemed to have been cooked hours before. I don't mind a hotel of dubious quality but not if I'm paying 3000 rands a night.
The breakfast buffet Staff were rude and service poor
Plenty of food choices and entertainment Getaroom.com screwed up the booking and there was no record of it with the Hotel. Mondior accommodated me though and were very helpful
access to the airport/ friendly staff/ good breakfast