the room the staff and the seashore there was o hot water
Hotel is new and confortable. Facilities are OK. Relatively good quality of food, with fair amount of vegetarian options. Friendly and competent staff. It is not located on the beach. 5 min walk necessary.
Very elegant, causy, and well designed hotel. We stayed at the Royal Suite with Private Pool which was fantastic! Staff is very friendly, food variety and quality were good, and nearby beach access. The hotel is not directly located on the beach, but has a private beach just 5 minutes walking from the hotel.
The hotel is quit and calm suitable for relaxation The view of some rooms
Modern hotel, mostly quiet, good service. Animation program with loud music every evening between 8.00-10.00pm.
the environment, the service and the sea
The multiple restaurants and the effort that they take to prepare different dishes daily plus, the continuous cleaning of floors right thru the day. The rooms can be classified between 2 to 3 stars and the prices charged were exorbitant. Beds were very uncmfortable and full of bugs. Restaurant staff are very rude and unproffessional.
Was told upon arrival that the price on the site is not correct and they wanted to charge me extra however after a big argument the hotel manager opolgise for the mistake occurred. Food was not good at all. All doors licks in the room were not working including the security chain and no safe box in the too
I liked best at this hotel the quality of the food, the cleanliess of the room and all throuout the hotel, the goodwill of staff ready to help you at any time, whatever efforts they were supposed to make. Also they had plenty of relaxing areas, with confortable chairs inside and outside. I did not like at all at this hotel: the size of the pools, the fact that just one pool (the smallest one) was heated, too many mosquitos, the beach was too crowded and just one beach bar for two hotels (Alf Leila and Jungle Park), and the size of the plastic glasses (100 ml for one beer)
Very professional and helpful receptionist but Ilaria deservs a special mention.GREAT Italian food a "la casa "restaurant.The two cooks must mentioned for their ability,you don't miss Italy with them!
It was fun to go banana boat and parasailing the website was not clear about the room locations resulting in misunderstanding while checking in
swimming pool, and beach rooms could be more ... luxurious? kids play ground was closed, helth club located in the other side of the road, which inhibits the will to go there.
The staff is attentious, the beach is ok, the pool is very good. The all-inclusive system. One should avoid it for sure. Many things are not included and the staff who serve it seems to be doing you a favour.
My stay was so nice, special thanks to Hussein the night receptionist, he was really so helpful and decent!
Very comfortable and nice rooms and facilities, beautiful scenery and layout to try to offer the rooms on booking.com at half board or all inclusive!
The staff in the reception was always helpful. The standard of the food in relation to price. The cleaning of the room. was poor. I would say the overall standard of the Hotel is more of a four star Hotel, not 5 star. The Gym was not up to standard.
The hotel is a part of a group of hotels in Makadi Bay in Hurghada and offers various activities in cooperation with other nearby hotels. The hotel is situated directly on the beach and there are good activities to participate in during day time and night time. The food variety was limited (okay quality), rooms offer only basic comfort, and the hotel does not offer safary trips.
Everything was great lovly place I was unhappy on checkout as I was misinformed regarding a late check out I thought it was agree for free however I was very surprised wen they charged me 40 euros and wen I called the manager he was nonbank at all as they all assumed I was making this up
Great buildings and interior, spacious and clean rooms. Rater than fine sand, the beach is made from gravels. Note that reservations for the a la carte restaurants needs to be made 1 day prior to eating, and they only take one seating per night. Very limited menus, unless you wish to pay extra. This hotel suits best families with small children, and without expectations for great food experiences. The service level in general is not 5 star standard, but this could be related to this being a quite new hotel. The area surrounding the hotel is very nice within, but stepping out of the hotel area, you will find construction sites. 10 minutes by taxi to go into Hurghada. At the private beach, you can expect persistant enquiries by henna tatooers Service level needs improvement. Not corresponding to the 5 stars of the hotel. Better information about the hotel facilities upon time of arrival, especially regarding how reservation at a la carte restaurants works. Opening hours for pools are a little short.
Spacious rooms - very bad maintanence in rooms ; Air conditioner doesn't cool, safe box doesn't lock, wardrobe doors don't open. Room service takes too too long. Cleanliness of the hotel is very poor. No tempreture control in swimmin pools. Food is not edible. Some very unfriendly staff.
its fantastic design and romance car parking is not good
First, I admire of this hotel from first sight but when I relate with hotel stuff I recognize that very bad hotel stuff bad manner also the Food is very very bad and they doesn't has any Food experince, the Water in the bathroom is very small we enter the batheroom of the lobby aslo my friend Hazem He didn't take his comfort with his girlefriend.
The hotel was excellent. I never forget the first moment, when i stepped into the room! Beautiful sight, blue sea, clean room, bathroom, clean beach! Everything was really wonderful. I am sure, if next time i go and visit Hurghada, i will choose this hotel again. I recommend this hotel everybody. Solo traveller or with friends or family, i am sure, everybody will spend here a marvellous vacation.
hotel staff, the pool, the food and the room...all for 29$ per night pp
Service was very good and fast, workers were cooperative and always smile. Majority of guests is from one nationality, I did not like their behaviour during meal times, will be better if the hotel guests are from all over the world, then its more international.
honestly it was not good stay!!!
Very relaxed environment and well managed all-inclusive resort. The tempo is low, quiet and the sevice is very convenient and professional. All the served liquer is pirate manufactured and tastes like finkel-gazoline. But that's a very minor point.....
The staff at the hotel were particularly friendly to us as we spoke Arabic (a little bit of Arabic). The Russian and former Soviet Bloc clientele occupied almost the entire resort, and with some exceptions, were very rude to everyone. This of course, is not the hotel's fault. The water was incredible, and the beach chairs were plentiful. The pools were lovely, and the grounds well kept. The room was immaculate. The food left something to be desired for the most part- particularly the hot dishes, which typically lacked flavor. Also,an insufficient quantity was produced (considering how much the Russians would put on their plates, and then not consume). The juice was also of particularly poor quality. a little more juice and less water would go a long way in improving the juice. Our air conditioner in our room was broken except from the hours of 2am-10am- very strange. The men walking around offering tours to you while you try to relax on the beach is extremely annoying. If I want to go on a tour or diving excursion, I will come to you- not the other way around. Also, the men trying to sell you goods from their onsite stores are annoying.
Upgraded to better rooms. Very nice rooms, clean, balcony. Nice friendly personal. Drinks in bar barely ok. Mostly russian visitors, ok but not very international feel.
Cheap with cheap quality. If you are not concerned about the quality of hte hotel, staff, food, then stay here. If you like anything nice, go elsewhere. I was disgusted with the food, and service. All around a horrible expereince.